Director of Quality Management

ORGANIZATION SUMMARY The mission of Fora Health is to work with individuals, families, and communities to create freedom from addiction.

We are committed to providing a wide range of accessible, coordinated, and well-integrated services that benefit the community and support our clients to recover and to maintain recovery from addiction.

To maintain an organizational culture which supports the mission, each employee will, at a minimum :

• Have basic knowledge of substance use disorders.
• Recognize the importance of family, social networks, and community systems in the treatment and recovery process.
• Respect the diversity and uniqueness of each person and organization we serve.
• Recognize that a healthy work environment is maintained through the practice of mutual respect and healthy self-care.
• Uphold the highest standard of customer service to clients, referents, and all community partners.
• POSITION SUMMARY The Director of Quality Management is a leadership position responsible for facilitating activities related to quality of care, licensing and accreditation, service delivery, and contracting within all Fora Health locations.
• This role leads the Quality Management (QM) function to improve organizational efficiency and effectiveness, ensuring compliance with external and internal regulatory standards to achieve excellence in care.
• The Director monitors, identifies, reports, and documents the results of quality initiatives and collaborates with leaders to implement proactive, data-driven improvements.
• As a visible and energetic champion of quality and patient care, the Director focuses on continual improvement in the safety, effectiveness, efficiency, patient-centeredness, equity, and timeliness of behavioral and medical health services.
• The Director also oversees all licensing and accreditation processes to secure continuous certification and endorsement from agencies such as CARF and NARR.
• ESSENTIAL JOB DUTIES Provides direct administrative supervision and oversight to the Quality Specialist team.
• Utilizes clinical and operational data to identify quality issues, improvement opportunities, and monitor progress.
• Patient Satisfaction surveys Referent Satisfaction surveys Engagement / retention outcomes Incident Reports and Grievances Internal chart audits Develops and implements the annual Performance Measurement Plan in collaboration with the Sr.
• Director of Operations & Compliance and Executive Team.
• Develops and reviews performance indicators to assess the impact of programs.
• Collaborates in the creation of leadership dashboards and reports findings to the Executive Team, Quality Improvement Committee, and other key stakeholders.
• Oversees patient rights and grievance procedures.
• Oversees incident reports and participates in the Health & Safety Committee.
• Chairs the Quality Management Committee and ensures engagement from QM team members.
• Develops and maintains the Annual Quality Improvement Plan aligned with strategic goals, accreditation standards, and state regulations.
• Leads data collection, analysis, and reporting for quality and patient safety initiatives.
• Creates, modifies, and reviews policies and procedures with the Sr.
• Director of Operations & Compliance.
• Advocates for and implements Continuous Quality Improvement (CQI) principles across the organization.
• Collects and analyzes data on patient records, utilization management, and medication services.
• Evaluates the effectiveness of the Quality Management Program annually and as needed.
• Develops and presents the Annual Quality Improvement Report addressing high-risk, high-volume, or high-cost areas.
• Communicates Quality Management activities and findings to the CEO and Board of Directors as requested.
• Oversees all licensing and accreditation processes, ensuring continuous certification and compliance with corrective action plans.
• Serves as liaison for licensing, accreditation, and credentialing agencies.
• Prepares for and hosts site reviews, ensuring positive results with minimal findings.
• Ensures completion and communication of all corrective action plans within prescribed timeframes.
• Attends and represents Fora Health in community-based quality management meetings.
• Performs other related duties as required or assigned.
• ADDITIONAL JOB RESPONSIBILITIES Attend staff meetings as scheduled.
• Additional trainings to be completed as assigned in a timely manner.
• Special projects and other duties as assigned.
• Participate in ongoing supervision and consultation.

Provide leadership to the teams in such a way that the work environment supports and encourages values of the agency :

INTERNAL CANDIDATES :

To maintain an organizational culture which supports Fora's mission, each employee will, at a minimum :

BENEFITS Kaiser medical insurance Comprehensive dental and vision insurance Employer-paid basic life and accidental death & dismemberment insurance Additional voluntary insurance (short-term disability insurance, supplemental group life insurance, accident & critical illness insurance, and pet insurance) Flexible Spending Account (FSA) for healthcare, dependent care and transportation costs 401K plan with Employer Matching up to 6% 4 weeks paid vacation, one floating holiday & sick leave 10 observed holidays, paid bereavement and paid jury duty days Flexible schedules Employee Assistance Program Discounted 24 Hour Fitness membership from $6.99 / month One free employee meal on days worked at our Cherry Blossom location Online education tools for CEUs Critical shift compensation up to double hourly pay rate and shift premiums for certain positions Employee referral bonus Education grant program reimbursement for continuing education expenses after 90 days of employment Loan forgiveness for eligible medical and clinic positions Free parking at our two facilities Employees may be eligible for education grants :