Service Advisor

Job Description

Job Description

Description : Company Overview

Saratoga Honda has been a trusted name in the automotive industry for nearly 40 years, providing exceptional service and a hassle-free experience to our customers. Located in Saratoga Springs, NY, we are dedicated to offering top-notch Honda sales, service, and financing while ensuring a welcoming environment for all.

Summary

As a Service Writer at Saratoga Honda, you will be the vital link between our customers and the service department. This role is essential in ensuring customer satisfaction by accurately communicating their needs and facilitating efficient service operations.

Why Work With Us?

• Competitive compensation package
• Comprehensive benefits, including health, dental, and vision
• 401(k) retirement plan with company match
• Ongoing training and development opportunities
• A supportive, team-oriented work environment
• Opportunity to work with one of the most trusted automotive brands in the world

Key Responsibilities :

Greet customers and ensure a warm, professional, and welcoming experience

Assess vehicle issues and maintenance needs, offering expert advice and recommendations

Prepare detailed repair orders, including costs, services required, and estimated timelines

Act as a liaison between technicians and customers, keeping clients informed throughout the repair process

Promote and upsell additional services or products that benefit the customer

Ensure all services are performed to Honda’s quality standards and customer satisfaction

Qualifications :

Previous experience in an automotive service advisor role preferred

Strong understanding of vehicle maintenance and repair processes

Exceptional communication and interpersonal skills

Ability to multitask in a fast-paced environment

Proficient with computer systems and repair order software

Passion for delivering outstanding customer service

Must have a valid driver’s license and clean driving record

If you are passionate about providing outstanding customer service in the automotive industry, we invite you to apply today and become a part of our dedicated team at Saratoga Honda!

Job Type : Full-time

Benefits :

401(k)

401(k) matching

Dental insurance

Employee discount

Flexible spending account

Health insurance

Life insurance

Paid time off

Vision insurance

Shift :

10 hour shift

8 hour shift

Work Days :

Rotating weekends

Weekends as needed

Ability to Commute :

Saratoga Springs, NY 12866 (Required)

Work Location : In person

Requirements :