Customer Service Rep II

Customer Service Rep II

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Date : Nov 30, 2025

Location : Manchester, NH, US, 03109-5311

Company : Hubbell Incorporated

Job Overview

In an organization known for its world-class customer service, answer live incoming customer queries by phone, chat, and email.

A Day In The Life

Service approximately 80-100 customer contacts per day

Provide price and availability, order status, and general customer information upon request

Interpret and communicate information from ERP system and customer portal to customers

Process, resolve, and expedite orders

Collaborate with team members to balance out workload leading to a fast, high quality response for the customer

Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment

Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer

Code calls / emails / chats to accurately reflect interaction type

Complete customer spreadsheet and other special notifications

Utilize strong technical knowledge to handle more advanced product-related inquiries

Look up special pricing agreements and convey accurate price to internal and external customers

Create quotes as permitted within pricing guidelines

Facilitate creation of customer order reports

Manage key accounts, challenging accounts, and challenging salespeople

This is a hybrid position and is work from home Monday & Fridays

What will help you thrive in this role?

• Skills and Experience :

SAP, SALESFORCE experience preferred

Experience working with customers to solve problems

High School Diploma in General Studies

#LI-RM1

Hubbell Incorporated

Hubbell creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently.

The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses.

We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Hubbell Electrical Solutions

Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. HES provides the critical components that allow operators of buildings, factories and other industrial infrastructure to connect, protect, wire and manage power.

Hubbell Incorporated, its subsidiaries and affiliates, is an EO Employer AA : M / F / Veteran / Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity or any other protected class.

The above summary of position responsibilities and requirements is not intended, and should not be construed, to be an exhaustive list of duties, skills, efforts, physical requirements, or working conditions associated with the position. It is intended to be an accurate reflection of those principal position elements essential for making decisions related to position performance, employee development, and compensation.