Medical Assistant / Phlebotomist (Joslin Care Coordinator)

Overview

The Joslin Care Coordinator (Medical Assistant / Phlebotomist) assists patients, providers and staff in a courteous and professional manner throughout the patient's visit.

Working at Joslin Diabetes Center is a rewarding experience, with a great team focusing on providing excellent patient care. Our medical assistants have gained valuable skills and knowledge, continuing to learn and grow. We encourage teamwork and personal growth, making the role a lifetime of fulfilling work. As a Medical Assistant at Joslin, you would become more efficient and effective while collaborating with our team to support patients in managing their diabetes.

Hours are Monday-Friday, 9 : 00-5 : 30.

As a health care organization, we have the responsibility to do everything in our power to care for and protect our patients, our colleagues and our communities. We require that all staff be vaccinated against influenza (flu) as a condition of employment.

Responsibilities

Maintains a clean and safe work area / exam room at all times

Cleans and prepares exam rooms for patient / family

Monitors activity and initiate patient care dependent on cues from system flow.

Greet patients by name (HIPAA compliant); identify self and explain your role

Escorts patient / family to exam room and or other designated areas throughout the clinic

Initiates patient intake process

Properly identify patient (verify name, DOB) and label all specimens / tubes appropriately with three check accuracy and Central Workup Four Point Check.

Interviews and performs medication reconciliation for new patients / families (diabetes and non-diabetes medication) ensuring accuracy of doses. Updates any patient concerns and or medication changes as necessary and alerts provider to such changes and or concerns.

Updates pharmacy information

Updates primary care physician information

Records patient history and dates of required health information but not limited to : flu vaccine, last dated mammogram, and last dated colonoscopy.

Obtains height, weight, blood pressure, temperature, finger stick glucose values, and EKG as necessary for patient visit.

Perform finger sticks and phlebotomy and collect appropriate specimens

Required to float to the Pediatric departments when needed

Required to perform phlebotomy on pediatric patients

Communicate with the providers and team of any patient whose vital signs, blood sugars and / or patient symptoms that are not within normal values.

Appropriately Label(first and last name and date of birth) and download patient meters / pumps and print reports whenever needed

Assist with updating patient's medication and pharmacy information as requested

Perform data entry efficiently in patient system and LIS

Assist patients with getting ready for provider visit as needed

Provide mobile phlebotomy assistance in other areas of clinic as needed

Recognize low blood glucose and administer treatment according to clinic protocol and medical provider

Notify team and provider of any blood sugars less than 70 or greater than 400 or any patient complaining of low or high blood sugar symptoms not limited to weakness, lethargy, vision changes, nausea, vomiting, or abdominal pain.

Initiate 1903 call whenever needed

Assist in training new personnel in the Clinic as appropriate

Clean and restock Central Work , Units and exam rooms as needed

Assist providers and patients with scheduling of appointments when appropriate

Abide by Joslin Diabetes Center policies and procedures

Other duties as assigned.

Qualifications

High School diploma

Graduate of an accredited medical assistant or phlebotomy program or equivalent training and or experience

Minimum 1 year of phlebotomy / medical assistant experience preferred

Cardio Pulmonary Resuscitation (CPR) -American Heart Association (AHA)- certified preferred

American Society for Clinical Pathology (ASCP) phlebotomylicense or equivalent preferred

Registered Medical Assistant (RMA) or Certification in Medical Assisting (CMA) - must have passed an exam through one of the following organizationspreferred :

American Association for Medical Assistants (AAMA)

American Medical Technologists (AMT)

National Healthcare Association (NHA)

NationalCenterfor Competency Testing (NCCT)

New England Association of Schools and Colleges (NEASC)

Proficient computer skills

Effective organizational and interpersonal skills to anticipate and react to the needs of patients and medical staff

Stellar customer service

Ability to function in fast paced, diversified work environment

Excellent communication skills

Location US-MA-Boston

Job ID R3884-25

# Positions 1

Category Clinic

Pos. Type Full Time