Contact Center Representative

Job Description

Job Description

Join Evara Health , where our mission to provide essential, high-quality healthcare services brings life-changing care to communities most in need. With 17 local centers and mobile health units across our network, we offer comprehensive care encompassing primary care, dental, behavioral health, pediatrics and more. At Evara Health, we are more than just a healthcare provider; we are a mission-driven, team-based organization. Our professionals come for the purpose and stay for the supportive culture and the strong, community-focused teams. Embark on a career that fulfills more than just professional goals—it transforms lives every day.

About This Role :

• Call Handling & Patient Communication :

Answer and route high volumes of incoming calls from patients and external partners; reschedule appointments, update patient information in the EHR, and assist with insurance verification and service inquiries.

Complete initial and ongoing patient registrations, follow communication scripts to identify needs, inform patients about services (e.g., sliding fee scale, referrals), and help them navigate the healthcare system.

Meet KPIs, resolve patient concerns empathetically, and escalate issues when appropriate; maintain strong teamwork and communication with internal departments.

Use the EHR system to manage patient records, monitor call reminders, and support outreach and care coordination across departments (e.g., labs, BH, education).

Efficiently use call center software, ensure compliance with HIPAA / HRSA / state / federal regulations, and participate in quality improvement and system enhancement efforts.

Why You'll Love Working Here :

Education & Experience :

Culture and Benefits :

What sets Evara Health apart is our amazing culture and team spirit. We've set record engagement scores this year, creating an environment where our staff thrives and feels truly valued. We are able to do this through our team-based approach to work, but also in our unique benefit offerings such as :

Join us, and be part of a team that is truly making a difference. Apply today to step into a career filled with purpose, challenge, and the opportunity to be part of something bigger than yourself.