Senior Citrix Administrator

Work for Indiana

Begin a fulfilling career with the State of Indiana by joining one of the largest employers in the state, offering a range of opportunities across 60+ agencies. At the state, you'll find competitive compensation, a robust benefits package and a commitment to work-life balance. Most importantly, you'll have the chance to make a real and measurable impact on the lives of Hoosiers across Indiana.

About the Indiana Office of Technology (IOT):

The Indiana Office of Technology provides cost-effective, secure, consistent, reliable enterprise-technology services to our partner agencies so that they can better serve our mutual customer, the Hoosier taxpayer. IOT will also act as the technology and solution enabler for the State, helping its partner agencies achieve business objectives and innovation.

Role Overview:

The Senior Citrix Administrator is a senior-level administrator who designs, reviews, and monitors Production Citrix Virtual Apps and Desktop sites, as well as supporting key Netscaler load-balancing and Gateway functionality. You will ensure that the datastore, Delivery Controllers, StoreFront and Licensing server (RDS and Citrix) are properly installed, configured, and maintained. You will also utilize vendor contacts and maintenance contracts to maintain high availability, plan for future growth, and identify new application virtualization technologies to be adopted by the State.

You will provide guidance and direction for the IOT Citrix Team, including root cause analysis, detailed process and QA documentation, and resource allocations. This primarily includes leveraging technologies such as ControlUp real-time and historical data to determine app utilization, CPU and RAM utilization, and long-term trends in licensing. You will evaluate existing and future product releases (primarily LTSRs) for both CVAD and the Workspace App client. You will collaborate with other members of the team to identify challenges and opportunities with each step in the life-cycle management process. You will be responsible for advising IOT management on which upgrades should be made.

Certification in Citrix and/or other application virtualization technologies is highly preferred.

Key outcomes for this role are:

• The essential functions of this role are as follows:
• Provide excellent customer service while overseeing, monitoring and escalating ticket resolution, as needed.
• Ensure new and existing Citrix stakeholders are satisfied with the EUE of their virtualized applications.
• Interface with other IOT Teams to implement security best practices for session reliability and EUE.
• Collaborate with Citrix Team members to create and implement naming standards for MCs, DGs, AGs, OUs and AD groups.
• Meet with Stakeholders to explain and quantify security measures taken to secure sessions.
• Schedule installations and upgrades and maintain them in accordance with established IT policies and procedures, including updating Netscaler virtual appliances.
• Assist customers in their efforts to debug and document system software upgrades and new releases.

This is an onsite position at the Indiana Government Center in Indianapolis, Indiana.

Salary:

The salary for this position traditionally starts at $70,122 but may be commensurate with education or work experience.

Use our to view the total compensation package.

A Day in the Life:

The essential functions of this role are as follows:

• Technical Support
  Responsible for testing, debugging, and documentation of system software upgrades and new releases, which may include program design and coding.
  Evaluate new and existing software products.
  Implement operating system enhancements to improve system reliability and performance.
  Design, develop, modify, and maintain complex system software using releases and utilities.
  Responsible for software applications related to the overall operating system, including sophisticated file maintenance routines, telecommunications networks, and computer accounting.
• Project Management
  Assign staff to various projects, direct their activities, and evaluate their work.
  May perform as team lead or project manager in assigned areas.
  May oversee multiple projects or project phases.
• Communication/Collaboration
  Mentor and provide guidance to new and lower-level staff.
  Confer with department management to assist in planning, organizing, and controlling activities of assigned areas.
• System Administration
  Responsible for activities related to systems administration.
  Ensure long-term requirements of systems operations and administration, including overall systems planning.
  Responsible for installation, maintenance, configuration, and integrity of computer software and its components.
  Responsible for quality assurance review of system software.
  Defines system software and hardware requirements.
• Planning & Budgeting
  Ensure long-term requirements of systems operations and administration, including overall systems planning.
  Confer with department management to assist in planning, organizing, and controlling activities of assigned areas.
• Problem-Solving:
  Analyze complex IT issues and develop innovative solutions.
  Implement best practices for system reliability, performance, and security.
  Manage crisis situations and ensure quick resolution of critical incidents.

The job profile is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice.

This position is exempt from overtime compensation for additional work hours that may be required to complete essential functions or other assigned work. Exempt employees may work more than 75 hours in a pay period without additional compensation and must report a minimum of 75 hours per pay period of work hours and/or paid leave taken to receive their base biweekly salary.

What You'll Need for Success:

Credentials:

• Master’s Degree in Computer Technology or related field and 1+ years of experience, or
• Bachelor's Degree in Computer Technology or related field and 3+ year of experience, or
• Associate's Degree in Computer Technology or related field and 5+ years of experience, or
• 7+ years of experience applying the below, outlined knowledge, skills, and abilities in a similar role.
• Related certifications and coursework may be considered for education or experience.

Certification in Citrix and/or other application virtualization technologies is highly preferred.

Additional qualifications:

• Thorough knowledge of information technology system including software, hardware and their impact on the various components.
• Thorough knowledge of policies, standards, procedures and techniques.
• Thorough knowledge of information technology equipment, operation and capabilities. Ability to establish and maintain a cooperative working relationship with others.
• Ability to develop and execute system backup and recovery procedures and plans.
• Ability to work with other information technology support staff to develop capacity planning.
• Thorough knowledge of installation, maintenance, configuration of system software and system operating systems.
• Thorough knowledge in the use of tools and utilities to perform the system work.
• Thorough knowledge of designing, coding, testing, debugging and documenting system software components.
• Thorough knowledge in performance and tuning techniques.
• Able to perform essential functions with or without reasonable accommodation.

Supervisory Responsibilities/Direct Reports:

This role may be utilized in a supervisory capacity based on agency needs.

Benefits of Employment with the State of Indiana:

The State of Indiana offers a comprehensive benefits package for full-time employees that includes:

• Three (3) medical plan options (including RX coverage) as well as vision and dental plans
• Wellness Rewards Program: Complete wellness activities to earn gift card rewards
• Health savings account, which includes bi-weekly state contribution
• Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
• Two (2) fully-funded pension plan options
• A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothersUp to 15 hours of paid community service leaveCombined 180 hours of paid vacation, personal, and sick leave time off12 paid holidays, 14 in election years
• Education Reimbursement Program
• Group life insurance
• Referral Bonus program
• Employee assistance program that allows for covered behavioral health visits
• Qualified employer for the Public Service Loan Forgiveness Program
• Free Parking for most positions
• Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal

Opportunity Employer