Customer Success Manager
- Full-time
Job Description
Job Description
We’re hiring a go-getter Customer Success Manager for our global SMB market who truly embodies Customer First. You care deeply about outcomes, go above and beyond for customers, and take ownership of retention while creating CSM-qualified expansion leads.
This is a full time remote position based on the East Coast. In cahoots with our overseas hubs, we help over 36,000 workplaces around the world simplify and streamline their workplace sign in, checking in thousands of employees and visitors every day.
About Us
Sign In Solutions is the workplace enablement partner helping organisations simplify safety, compliance, and people management. Our product suite includes Sign In Solutions, Sign In App, SwipedOn, Scheduling, Central Record, Compliance, and Meetings. Together, we provide a comprehensive platform for managing visitors, employees, contractors, and operations across global workplaces.
Culture :
Culture is important at Sign In Solutions. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are :
- Customer First
- Respect & Dignity
- Be Accountable
- Honesty & Positivity
- We’re Here To Win
- Do Good & Give Back
Skills :
What You Will Be Doing :
Why Join Us
This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move.
Once your application is received and reviewed, qualified candidates will move on to our next steps. Our general recruitment process has the following steps :
Phone Interview with our HR team
Meet with the hiring manager and other members of the team
Demo presentation with some team members
Culture meeting with other members of the team
We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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