Quality Manager

Quality Manager

NexTech Solutions (NTS) is a team of experts and engineers who understand the challenges that organizations face in finding and implementing the best technologies and IT solutions to meet mission requirements. We work with our government customers in defense and civilian agencies to identify new technologies. NTS is a forward-thinking technology firm specializing in innovative development and service solutions. As an ISO 9001 : 2015 certified and CMMI Level 2 appraised organization for both Development (DEV) and Services (SVC), we are committed to delivering excellence and maintaining the highest standards of quality in everything we do. Join our team and help us shape the future of technology with precision and integrity.

The Opportunity : We are seeking an experienced and detail-oriented Quality Manager to lead our quality assurance and process improvement initiatives. The Quality Manager will oversee the maintenance and enhancement of our ISO 9001 : 2015 quality management system (QMS) and ensure alignment with CMMI Level 2 standards for DEV and SVC. This role is critical to driving continuous improvement, ensuring customer satisfaction, and upholding our reputation for excellence.

Key Responsibilities :

• Quality Management System Oversight : Maintain, monitor, and improve the quality management system ensuring compliance with all applicable standards and regulations.
• Process Improvement : Identify opportunities for process optimization, develop improvement plans, and implement best practices to enhance efficiency and effectiveness.
• Audits & Assessments : Plan and conduct internal audits, coordinate external audits, and ensure timely resolution of findings or non-conformances.
• Documentation & Training : Oversee the creation, review, and maintenance of quality documentation, policies, and procedures; provide training to staff on quality standards and processes.
• Performance Metrics : Define, track, and report key quality performance indicators (KPIs) to leadership, ensuring alignment with organizational goals.
• Risk Management : Identify and mitigate quality-related risks, ensuring proactive solutions to potential issues.
• Customer Focus : Collaborate with teams to address customer feedback, ensuring quality deliverables meet or exceed expectations.
• Team Leadership : Guide and mentor staff on quality principles, fostering a culture of accountability and continuous improvement.