General Manager I

Summit School Services companies share a strong

commitment to provide the highest level of transportation safety,

quality transportation, outstanding customer service and positive

employee relations. Our corporate headquarters, located in

Warrenville, Illinois, houses the administrative and corporate

support functions for the organization. Our 250+ local customer

service centers (CSCs) are supported by regional operations teams

located throughout North America. Responsibilities : Delivers

overall performance and results for the CSC. Collaborates with

company leaders to understand overall business goals and creates a

CSC operating plan to support these objectives. Ensures the CSC is

a “customer-centric” team that is focused on building strong and

effective partnerships Develops CSC plans and priorities to address

resource and operational challenges as guided by the Regional

Manager and company standard operating procedures and policies.

Communicates company values, strategies and objectives in an effort

to share information and while encouraging feedback and input.

Review budgets and develop the annual operating plan business

review. Develop short and long-range business plans to increase

incremental business, revenues and margins. Directs, coaches and

develops CSC staff including Operations Supervisor, Dispatcher,

Router, Office Administrator, Driver Maintenance, Charter

Coordinator and Safety Supervisor to obtain the required skills and

abilities to act independently in their job assignments. Builds

company image by collaborating with customers, government,

community organizations, and employees while demonstrating strong

and ethical business practices. Creates a culture of safety while

providing a high quality of service. Identifies key safety issues

affecting the safety of passengers and employees and takes

corrective action to resolve these concerns Meets regularly with

school district administrators to review service quality and

performance. Enhances and builds on current customer relationships

to ensure customer retention. Works with Regional Vice President

and Marketing & Sales department in gathering data and

assisting in the sales process in pursuit of new business. Exhibits

the highest ethical best practices and personal integrity; Shares

concerns about suspicious or inappropriate behavior with their

supervisor or manager Other duties as assigned Company name is :

Durham School Services Pay range for this position is

$95,000-$104,000 annual salary. Qualifications Bachelor’s degree in

business administration, management or related field or 10-12 years

of comparable experience; MBA preferred At least 3 years of

supervisory experience and P&L oversight Proven ability to meet

service delivery expectations including customer and safety Ability

to travel up to 10% Bi-lingual abilities a plus Knowledge of risk

assessment to resolve customer issues which do not expose the

Company to unnecessary risk. Knowledge of the companies, service

promise, services, capabilities, policies, procedures and practices

to effectively manage CSC personnel. Knowledge of customer service

best practices to build strong customer relationships Knowledge of

contract administration principles and practices to develop

contractual agreements and / or Requests for Proposal documents.

Knowledge of leadership and management practices and techniques.

Summit School Services has a zero-tolerance policy on conduct that

is incompatible with its policies and values, including sexual

exploitation and abuse, harassment, abuse of authority, and

discrimination. Summit School Services is committed to promoting

the protection and safeguarding of all children and passengers. We

offer medical, dental, vision, basic life insurance coverage,

holiday pay, and PTO accrual. Additionally, employees are able to

enroll in a retirement savings plan. At Summit School Services our

goal is to be a diverse workforce that is representative of the

communities we serve. All employment decisions are based on

business needs, job requirements and individual qualifications,

without regard to race, color, religion, sex, pregnancy (including

childbirth, lactation and related medical conditions), national

origin, age, physical and mental disability, marital status, sexual

orientation, gender identity, gender expression, genetic

information (including characteristics and testing), military and

veteran status, and any other characteristic protected by

applicable law. Summit School Services LLC’s independent

subsidiaries and affiliates are an equal employment opportunity

(EEO) employer The pay rate range, along with most all of the other

terms and conditions of employment, vary between different sites,

geographical markets, customer / contractual terms and

positions.