Technical Production Support Analyst

DEW Softech, IncNew York, NY, New York, USA

30+ days ago

Job type

Full-time

Temporary

Job description

Technical Production Support Analyst

Location : Remote

Contract Duration : 6+ Months

Project description : Provide comprehensive support, troubleshooting, and documentation for enterprise applications and banking platforms.

Special Skills / Certs : Experience in application support, some scripting language , Jack Henry is required

Job Description :

We are seeking a dedicated Technical Production Support Analyst to join our dynamic team for a full-time, long-term contract opportunity that is fully remote. This role is pivotal in maintaining the smooth operation of our critical business applications and financial systems.

What You'll Do :

Field incoming requests from end users to resolve process, application, and software issues within servers, databases, and other mission-critical systems
Communicate and escalate application-related problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
Provide secondary / back-up production support for existing financial systems and applications
Perform unit and regression testing to ensure systems are functioning as intended
Perform routine maintenance and updates on applications and servers to ensure optimal performance
Support the implementation and ongoing maintenance of banking platforms and other financial applications
Work closely with project managers and subject matter experts to develop technical solutions that align with business strategy and goals
Write technical procedures and documentation for applications, including operations and user guides
Document system / design specifications and maintain logs to keep track of development issues and priorities
Ensure quality standards are maintained, including proper version control and up-to-date program documentation
Use knowledge and judgment to diagnose issues reported to the Service Desk and resolve them efficiently
Isolate problem trends and ensure troubleshooting efforts are completed for recurring problems
Identify and analyze detailed processes, pinpoint gaps, and develop solutions to enhance functionality
Exhibit strong communication skills to work with internal and external teams, vendors, and stakeholders
Provide leadership by projecting a positive attitude and fostering a culture of learning and improvement
Ability to assess customer / employee IT knowledge levels and deal with difficult callers effectively

What You'll Need Required :

Bachelor's or Associate's Degree in Information Technology or related field, or equivalent experience

3-5 years of experience in application or production support

Experience with Unix / Linux command line, SQL Server, and Windows Server environments

Exposure to scripting languages (e.g., Windows batch, Unix shell, PowerShell)

Familiarity with web technologies (e.g., IIS, Apache Tomcat) and file transfer protocols (FTP, SFTP)

Experience with Jack Henry application products (e.g., Silverlake, XPerience, Synergy)

Knowledge of database technologies such as Oracle PL / SQL and ETL tools

Experience with scheduling tools like Autosys and reporting tools like Crystal Reports or Cognos

Familiarity with active directory accounts and SQL account management

Excellent analytical and problem-solving skills

Ability to prioritize work and manage multiple tasks efficiently

Strong communication skills to collaborate with diverse teams and stakeholders

Physical Demands :

Ability to safely and successfully perform the essential job functions consistent with the ADA and other federal, state and local standards

Sedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc

Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard

Create a job alert for this search

Technical Support Analyst • New York, NY, New York, USA