Customer Care Engineer

A company is looking for a Customer Care L3 Engineer in Canada.

Key Responsibilities

Serve as the highest level of technical support for clients

Diagnose, troubleshoot, and resolve software and technical issues across healthcare imaging systems

Implement software solutions in cloud-based, virtual, and physical environments

Required Qualifications

5+ years supporting or implementing PACS or similar Healthcare IT software

Bachelor's degree in Computer Science or related field (or equivalent experience)

Deep understanding of healthcare imaging standards like DICOM, HL7, and IHE

Hands-on experience with systems administration (Windows Server, Active Directory, VMWare, etc.)

Technical knowledge in networking, databases, scripting, and tools