Customer Service Representative

Job Description

Job Description

We are looking for a dedicated and detail-oriented Customer Service Representative to join our team on a Contract basis in Rock Hill, South Carolina. This role involves managing key customer accounts, resolving inquiries, and ensuring exceptional service delivery. The ideal candidate will thrive in a fast-paced environment and possess strong communication and organizational skills.

Responsibilities :

• Manage key customer accounts by addressing inquiries and ensuring satisfaction.
• Handle order intake processes, including entering and coordinating customer orders.
• Investigate and resolve issues related to inventory, pricing, deliveries, and technical concerns.
• Track incoming shipments and backorders to provide timely updates to customers.
• Recommend additional products or services based on customer needs.
• Maintain and update technical documentation and resources.
• Participate in employee development programs, including training on products and applications.
• Collaborate with team members to support business growth initiatives and administrative activities.
• Prepare reports and provide information as requested by management.
• Act as a backup for team members in their absence, ensuring seamless operations.
• Proven experience in customer service, preferably in a call center environment.
• Proficiency in order entry and handling inbound and outbound calls.
• Strong problem-solving skills to address technical and inventory-related issues.
• Excellent communication skills, both verbal and written.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced setting.
• Familiarity with tools, equipment, and compressors is a plus.
• Detail-oriented with strong organizational capabilities.
• Willingness to participate in ongoing training and development programs.