Customer Success Manager (North East States)

Description

CUSTOMER SUCCESS MANAGER

Location : Remote, USA

Employment Type : Full-Time

Compensation : $90.500 - $ 113,250.00 (Range applies to US candidates only) + Benefits / Variable Comp / Equity - Range may vary based on experience.

Benefits Offered : Vision, Medical, Life, Dental, 401K

Summary

At OneStream we are redefining the future of finance with the goal of becoming the Operating System for Modern Finance. Our unified, cloud-based Corporate Performance Management (CPM) platform empowers organizations to optimize processes, make data-driven decisions, and achieve unparalleled operational excellence.

As a Customer Success Manager (CSM), you will play an Integral role in our mission to ensure every customer achieves their goals and becomes a referenceable success, you will oversee a portfolio of customers guiding them through their entire journey-from initial onboarding to sustained engagement, retention, and growth.

In this role, the CSM will act as the primary advocate for your customers, understanding their unique business objectives and helping them realize maximum value from their OneStream investment. You will build deep relationships with key stakeholders, proactively address their needs, and deliver tailored solutions to drive customer satisfaction and success. The CSM will collaborate with the sales team to identify upselling and cross-selling opportunities, helping customers unlock the full value of OneStream's capabilities. By fostering trust and delivering results, you'll drive customer adoption and support their long-term goals. This role requires a customer-centric mindset, strong communication and problem-solving skills, and a proven ability to manage complex customer relationships. Prior experience in a Customer Success role is required.

This role will manage a portfolio of approximately 30-40 mainly enterprise accounts, with a combined ARR of $5M-$15M across the North East Region.

Ideal candidates will bring hands-on experience with Financial Management Software , including tools such as CPM / EPM, ERP, Accounting, Spend Management, Treasury , or Tax and Regulatory Reporting . They should demonstrate a strong ability to collaborate with Finance teams and possess a solid understanding of the priorities within the Office of Finance . The ability to support strategic financial goals is essential.

This role is based in the North East States , with a strong preference for candidates located in : Connecticut (CT), Delaware (DE), Maine (ME), Maryland (MD), Massachusetts (MA), New Hampshire (NH), New Jersey (NJ), New York (NY), Pennsylvania (PA), Rhode Island (RI), Vermont (VT), Virginia (VA), Washington, DC (DC), and West Virginia (WV) . Being situated near our enterprise customers in this region helps reduce travel requirements and strengthens client relationships through deeper local market understanding.

Primary Duties and Responsibilities

Managing your portfolio of customers

• Partner with sales to complete a comprehensive sales transition process.
• Operate as a business partner to your customer and their delivery team by knowing their strategy and plan.
• Primary ownership and accountability for driving your customer's adoption, expansion, satisfaction, and renewal.
• Understand customer's OneStream contractual agreements (Cloud / SaaS, Term, etc.)
• Understand customer's contractual agreements with their delivery team whether it is with a Partner or with OneStream Services (Scope, Timeline, staffing).
• Manage and execute the customer's onboarding process.
• Develop strong working relationships with your customers and their delivery team.
• Establish and execute cadence-based "Business Review" meetings with your customer.
• Identify and mitigate risks that threaten your customer's satisfaction, growth, or renewal.
• Align with Customer Success leadership on regional metrics.
• Develop and grow your knowledge of OneStream's Platform and MarketPlace Solutions and share that knowledge with customers.
• Promote awareness of Regional OneStream Communities and customer educational events.
• Keep management informed of progress and obstacles on your portfolio of customers.

Customer Advocacy

Required Education and Experience

Preferred Education and Experience

o OneStream

o Oracle's EPM suite (HFM, FCCS, PBCS, Planning, Essbase, FDM, etc.)

o SAP BPC (Outlooksoft), SAP BOFC (Cartesis)

o IBM Cognos

o Anaplan

o Or other CPM solutions.

Knowledge, Skills, and Abilities

Travel

Travel Requirement : Must be willing and able to travel up to 50% (travel requirements will vary by customer).

Who We Are

OneStream is how today's Finance teams can go beyond just reporting on the past and Take Finance Further by steering the business to the future. It's the only enterprise finance platform that unifies financial and operational data, embeds AI for better decisions and productivity, and empowers the CFO to become a critical driver of business strategy and execution. Our vision is to be the operating system for modern finance, digitizing core financial functions and empowering the CFO to become a critical driver of business strategy. To learn more visit www.onestream.com.

Why Join The OneStream Team

Benefits at OneStream

OneStream employees are passionate, hardworking individuals who go above and beyond to keep our customers happy and follow through on our mission statement. They consistently deliver the best and in turn, we make every effort to keep them cared for and happy. A sample of the benefits we provide are :

All candidates must be legally authorized to work for any company in the country where this position is located without sponsorship.

OneStream is an Equal Opportunity Employer.

#LI-KT1 #LI-Remote

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.