National Account Manager

National Accounts Manager

The National Accounts Manager at Velociti Services will act as senior liaisons for high-profile clients, prioritizing client satisfaction, promoting new services, setting targets, and ensuring healthy relationships exist between Velociti Services and its customers. They also follow up on complaints and questions from clients and present their performance to management and will oversee and manage client relationships and partnerships on a national basis for Velociti Services.

Optimal candidates should have excellent interpersonal skills, confidence, and the ability to lead a team of salespeople in managing accounts across the country. A top-notch national account manager will bring skills as a negotiator, problem solver, and thought leader to the table.

Duties / Responsibilities :

• Creating and monitoring targets for the national sales department
• Building a trusting and professional relationship with clients
• Leading and conducting meetings with clients and account managers
• Ensuring that all accounts are looked after and maintained
• Supervising and managing regional salespeople in your area
• Following up on complaints and queries on behalf of clients
• Promoting new services and products to clients in your area
• Reporting to senior management on the status of your accounts
• Taking a leading role in presentations and proposals for national accounts
• Monitoring and identifying market trends, competitors, and new sales leads
• Training and managing employees and vendors to ensure all client processes, procedures, guidelines, regulations, and expectations are adhered to
• Developing and maintaining strategic customer relationships
• Serving as liaison between clients and Velociti Services departments / divisions
• Conducting service review meetings with clients concerning Velociti Services performance, vendor performance and potential process improvements
• Surveying buildings for staffing purposes and cost evaluations
• Maintaining labor and account budgets
• Examining work completion in accordance with contract deliverables
• Monitoring quality control throughout assigned facilities
• Sustaining focus on safety through onsite observations and / or inspections

Required Skills / Abilities :

Physical Requirements

Applicants for this role must be able to :

Benefits :

Velociti Services offers a comprehensive benefits package designed to support the health, financial security, and well-being of our team members :

Company-Provided Benefits (Full-Time, 30+ Hours per Week)

Voluntary Benefits :

Retirement :

Velociti provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.