Customer Care Specialist

A company is looking for a Customer Care Specialist to provide assistance to members and providers regarding programs, policies, and procedures.

Key Responsibilities

Answer incoming calls related to eligibility, benefits, claims, and authorization of services

Resolve customer administrative concerns and assist in mentoring and training new staff

Document customer interactions and ensure follow-up to meet member or provider needs

Required Qualifications

Education Level : GED or High School diploma

No prior experience required

Field Experience : Customer Service

Eligible to work in the United States without visa sponsorship

Flexible scheduling and comfortable with change in a customer service environment