Kennel TechnicianThe Dog House LLC • Rockwall, TX, US
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Kennel Technician
The Dog House LLC • Rockwall, TX, US
1 day ago
Job type
- Full-time
Job descriptionCreates a welcoming environment by greeting guests, answering phone calls, scheduling reservations and appointments, directing visitors, and taking messages for employees Becomes proficient in TDH Pet Exec software to include the following tasks : Updates client information when needed : Emergency Contact Credit Card on file Primary Veterinarian Vaccination records for each client pet and ensures they are up to date prior to confirming any reservation Ensures all clients have completed the Customer agreement form Completes client check in and check out Documents each pets health / behavioral concerns including incidents occurring during the boarding stay or while attending daycare, grooming services Documents feeding instructions provided by client Solicits and adds services to boarding reservations Creates / prints reports i.e., Services for next day, Med Charts, doggy day care report card Creates wellness charts for incoming boarding reservations Creates paper collars for incoming reservations Communicates with clients in a professional manner over the phone, via text, email, answering all questions related to services, pricing, discounts, etc. Takes customer complaints or issues and pass them on to the appropriate parties Organizes and files company documents both electronically using TDH Google Drive and the paper filing system Maintains the Front Office Keeping the reception desk neat and orderly Watering in and outdoor plants Cleaning windows Dusting ceiling fan and reception desk etc. Taking out front desk garbage to onsite dumpster Ensure office supplies are in stock requesting reorders at par levels Provides support for all staff when necessary Communicates professionally via walkie with staff Adheres to all company policies and procedures Monitor animals and immediately report health or behavior abnormalities to Manager or Owner. Provide adequate food and water to pets following owner guidelines. Walk dogs, monitor doggy day care or one on one fetch services. Rotate to dogs to outside kennels twice a shift for potty breaks. Create and maintain necessary animal records, perform data entry into Gingr. Able and willing to work holidays and weekends. Follow established disease control protocols to daily clean, disinfect and maintain all kennel floor walkways, pets spaces and general areas. Sweep, mop and disinfect floors on a daily basis. Deep clean all Mason Kennels, including tops and bottoms of cages, intake and isolation areas on a regular basis. Operate laundry equipment, fold laundry and wash dishes. Restock cleaning areas with supplies and equipment. Clean and maintain the daycare yard and outdoor common areas, including weed pulling and lawn maintenance. All animals in The Dog House's care are treated humanely, which can be measured by their lowered level of stress and maintained health. Facility and common areas are maintained clean and organized; staff, public and volunteers can easily find what they are looking for, public has a pleasant experience in our facility. Teamworkpositive, cooperative work environment is maintained. Daily goals are accomplished by relying on each others help. Intake and medical information in PetExec is accurate and up to date. This job has no direct reports.
Job Description
Job Description
Benefits :
- Free uniforms
- Opportunity for advancement
- Employee discounts
- Flexible schedule
Receptionist / Kennel Technician
Front & Back Office
The Dog House (TDH) kennel technician / reception is the first point of contact for clients and employees. The dual role is responsible for the Front Desk and Kennel Technician responsibilities.
Duties and Responsibilities :
Receptionist :
Creates new client profiles
Contact information
Takes complete inventory of client / pet items left with the dog house in Pet Exec to print on the run card
Sweeping and mopping the floors as needed
Kennel Technician / Animal Care :
Facility Care
Key Results Area
Supervisory Responsibilities
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Kennel Technician • Rockwall, TX, US
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