Desktop Technician

Required Skills : 4+ Year experience

• Field Service Technicians perform on-site or in-house servicing, repair and / or installation of company product(s) including system hardware and software, PCs, Toughbooks, Mobile devices, servers and networking / wireless networking.
• Provides technical support to customers on operational or maintenance aspects of system equipment.
• Good knowledge on Imaging / Staging of desktops, laptops and other related devices.
• Maintain, analyze, and troubleshoot, software and computer peripherals.
• Must have reliable transportation and clean driving history4) Travel to nearby sites would be required.
• Ability to set up, configure and add all hardware. 6)Assist client internal IS technicians with large IMAC's.
• Provide technical support to end-users via telephone and in person. 8) Assist coworkers in the resolution of end-user's technical issues.
• Assist coworkers in the execution of established processes and escalations.
• Work on Deploying Operating System on Desktop / Laptops etc. using SCCM
• Test, image and clean PC's, laptops, monitors, printers, and other related hardware.
• Following proper manufactures procedures for ordering parts and returning defective parts.
• Manage (Service Now) ticket queue constantly throughout the day.
• Response to end-user issues via face-to-face interaction, telephone, or escalated help desk tickets.
• Diagnose and resolve technical hardware and software issues.
• Handling all designated workstation installations and updates