Senior Implementation Specialist

Job Description

Job Description

🌟 Be a Part of Something Bigger! 🌟

At Luminator Technology Group , we believe we are Better Together . We always put the Customer First , focus on achieving Results , strive to Be the Best , and foster a culture of Respect & Trust .

We are on a mission to innovate and revolutionize global transportation technology. Luminator is a global leader spanning over 85 countries and nearly 1,000 employees worldwide.

We are seeking a Senior Implementation Specialist will serve as a Subject Matter Expert in support of the installation of Luminator’s products to deliver an exceptional customer service experience. This role will take the lead in guiding customers through the implementation process, ensuring the successful integration of our solutions and services. The goal is to drive service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

What You’ll Do :

Serve as a Subject Matter Expert (SME) on Luminator’s hardware and software solutions.

• Maintain up-to-date proficiency across all company products and services, including installation standards, equipment protocols, and safety guidelines.
• Review product prints and specifications to ensure technical accuracy and alignment with client needs.
• Lead end-to-end implementation projects, collaborating with clients to define requirements and deliver tailored solutions.
• Develop and manage detailed implementation plans, timelines, and resource strategies aligned with project scope and client objectives.
• Conduct system assessments to identify integration points, data migration needs, and customization opportunities.
• Configure and customize solutions to meet client specifications, ensuring accurate and effective deployment.
• Act as the primary point of contact throughout the implementation lifecycle, providing regular updates and addressing inquiries professionally.
• Deliver client training and documentation to support effective use and long-term maintenance of solutions.
• Build and maintain positive relationships with customers, ensuring satisfaction and trust.
• Troubleshoot complex technical issues during implementation, collaborating cross-functionally to resolve challenges efficiently.
• Work with site management to verify installations meet specifications and quality standards.
• Operate vehicles and field systems safely and in accordance with company protocols.
• Partner with sales, product development, and support teams to ensure alignment and a seamless customer experience.
• Coordinate work across departments to meet project commitments and drive successful outcomes.
• Identify and implement process improvements, documentation enhancements, and opportunities for team knowledge sharing.
• Stay current with industry trends, emerging technologies, and evolving implementation methodologies.
• Develop and deliver hands-on training courses tailored to equipment types and local operational needs.
• Mentor and support the development of future Senior Implementation Specialists.
• Document implementation processes and technical configurations thoroughly.
• Follow all company field procedures and protocols to ensure compliance and safety.

What You’ll Bring to the Team :

Skills :

Experience :  HS Diploma required.  4+ year prior implementation experience with technical or engineering services, or Military experience in electronics programs may be considered equivalent to this typical qualification.

Computer Skills :   Proficiency with Microsoft Office applications is required, including but not limited to Word, Excel, and PowerPoint.

Other Requirements :

Why You’ll Love Working at Luminator :

If you're passionate about making a difference and thrive in a collaborative environment, we want you on our team!

Luminator Technology Group intends to provide a safe and drug-free work environment for our customers and our employees. As a condition of employment Luminator Technology Group will require a negative drug screen during the pre-employment process due to working on or with federal contracts.

It is the policy of Luminator to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, age, disability, marital status, citizenship, national origin, genetic information, or any other characteristic protected by law. Luminator prohibits any such discrimination or harassment.

The above described responsibilities and requirements are a general guide for the role you are applying for and are not all inclusive of the job requirements.

Luminator Technology Group does not accept staffing agency candidates for our postings.

All positions posted are required to be in office unless otherwise posted.

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