Medical Assistant Thompson Peak Heart Care

Medical Assistant

Overview Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients. You'll have opportunities to make a difference. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Join us. Let's go beyond expectations and transform healthcare together. HonorHealth is one of Arizona's largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area.

Responsibilities

Job Summary

The Medical Assistant provides general front and back office support to professional staff. Escorts patients to exam rooms. Maintains clean, neat, and well-stocked exam rooms. Must have knowledge of medical front and back office procedures. Provides quality phone service by scheduling patients or referring callers to the appropriate party. Answers phone messages from patients promptly. Maintains patient information that is accurate and charts / paperwork are filed correctly. Maintains medical records. Under the direction of a Provider, the Medical Assistant performs a variety of duties in connection with the examination and treatment of patients. May be assigned to a specialist. The MA takes a proactive approach utilizing available resources to best serve the patient population. Performs a variety of clerical support duties including receptionist, telephone, scheduling, message management, and data input. Utilizes knowledge and skill to provide appropriate care in accordance with the organization's policies, procedures, and protocols and Arizona validated competencies. The MA works in a team model to improve the patient's experience, create better communication and access to care, and support processes that will improve patient satisfaction.

Essential Functions

• Prepares treatment rooms for examination of patients. Escorts the patient to the examining room, obtains a brief history, documents chief complaint, takes vital signs to include weight and temperature. Preps the patient for exam, assists the physician / clinician on exams and any special procedures.
• May travel to off site locations to perform diagnostic testing and assist in physical exam components, TB testing, injections, phlebotomy, and others.
• May administer and record injections and TB testing under the supervision and order of the physician.
• Performs venipuncture and obtains specimens, performs CLIA waived lab tests. Performs office procedures including, but not limited to, PFT, UDS, EBT, EKG, fit testing, within the scope of practice as directed by provider.
• Receives telephone calls from patients, pharmacy, and others; documents and relays information to provider for action. Phones pharmacy with approved medication orders / refills.
• Performs a variety of front office duties as needed, including, but not limited to, reception, telephone, chart maintenance, insurance forms, and scheduling.
• Organizes and communicates with insurance companies for authorizations for therapies, testing, and specialist referrals. Provides appropriate referrals to case management for employees. Performs other related duties as assigned.

Education

Completion of a MA training program - Required

High School Diploma or GED - Required

Experience

6 months experience as a Medical Assistant - Preferred

Licenses and Certifications

Basic Life Support (BLS) BLS - Required

Completion of an approved training program OR completion of an unapproved training program and successfully passes the medical assistant examination administered by a certifying organization accredited by either the National Commission for Certifying Agencies or the American National Standards Institute as described by the Arizona Administrative Code (Chapter 16 Arizona Medical Board - R4-16-401 and R4-16-101) OR completes a United States Armed Forces medical services training program - Required

Fingerprint Clearance Card - State Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) - Required

Medical Assistant Certification (e.g., CMA, CCMA, RMA) HonorHealth will reimburse the cost of the successful completion of the certification exam. If you do not receive your certification within the assigned period, you will no longer meet the minimum qualification of the position and will be terminated - Preferred