Maintenance Engineer

The Maintenance Engineer is primarily responsible for meeting and maintaining guest satisfaction by providing refined and well-crafted details from the moment the guest arrives at the hotel, providing comfort and a visual experience that will not be forgotten or mistaken.

• Ensure exceptional customer service by setting a positive example and providing our guests with the best service, courtesy, and care by responding promptly to guest requests, concerns, and complaints to ensure overall satisfaction.
• Fosters strong working relationships within Engineering and, equally important, with other departments by communicating effectively, verbally, and writing to provide clear direction, assigning and instructing team members in work details. Share any relevant information with corresponding departments to ensure a successful outcome daily.
• Attend pre-shift meetings to learn daily particulars, including guest and hotel expectations, to ensure consistency.
• Your passion for service will be reflected by how you assist our guests with any general maintenance needs. Maintain a preventative maintenance program, repair, and install equipment and systems throughout the hotel to ensure safe and proper operation. Ensure work orders are completed on time and according to priority per established service standards, policies, electrical code, and per the direction of the Chief Engineer or Assistant Chief Engineer.

Perform general repairs and services in all maintenance-related disciplines, including but not limited to carpentry, mechanics, plumbing, minor electrical, finish work, etc.

Specific Job Knowledge and Skills :

The individual must possess the following knowledge, skills, and abilities and explain and demonstrate that he / she can perform the essential functions of the job, with or without reasonable accommodation.