Escalation Engineer

Description

Investigate and resolve issues as they are received from varying sources in the company in a timely manner.

Evaluating and recommending server configuration changes to address issues, improve performance.

Facilitate growth and learning by educating company staff.

Assist in creating innovative tools and processes to assist the team as well as others within the company.

Working closely with other team members to coordinate assignments and communicate progress and / or difficulties.

Participation in department-specific and project-wide meetings.

Providing input, solutions, and recommendations.

Comply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.

Skills

Windows, debugging software, Technical support

Top Skills Details

Windows, debugging software

Additional Skills & Qualifications

BS or BE in Computer Science or a related field and / or equivalent work experience.

Thorough understanding of Microsoft Windows Server environments (Server 2012, Server 2016), IIS configuration, debugging.

Network LAN / WAN and related components like DNS and network switches and load balancers.

Deploying hardware and software in an enterprise environment.

3-5 years of working with a software development team including sustaining development and maintenance of existing products with proven track record of delivering successful results.

Self-directed with excellent time management skills.

Strong interpersonal and communication skills.

Inquisitive and creative with good problem-solving skills.

Resourceful and thorough with a strong sense of urgency.

Strong analytical and troubleshooting skills. Ability to take a problem to resolution in a timely manner.

Experience working with web technologies such as ASP.Net, MVC and JavaScript.

Experience with C# / .NET, C++.

Experience with relational databases such as Microsoft SQL Server or Oracle.

Experience with DICOM and HL7.

Experience with Microsoft Windows, Virtualization and Networking.

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $75000.00 - $85000.00 / yr. HR will provide benefits package during interview process.

Workplace Type

This is a hybrid position in Morrisville,NC.

Application Deadline

This position is anticipated to close on Oct 29, 2025.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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