Technical Training & Product Support Operations Manager

Job Description

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Technical Training & Product Support Operations Manager

Posting Start Date : 9 / 3 / 25

Job Location (Short) :

Salt Lake City, Utah, USA, 84104

Requisition ID : 33802

Onsite or Remote : Onsite Position

Join Komatsu and Be Part of Something Big!

Job Overview

We're seeking a dynamic and experienced Technical Training & Product Support Operations Manager to lead our internal training and support initiatives for heavy equipment service teams, as well as warranty and product support. This role is central to ensuring our service teams are equipped with the skills, tools, and support systems needed to deliver consistent, high-quality service. You'll lead a high-performing team that includes trainers, warranty administrators, and product support reps-working together to reinforce operational excellence and drive continuous improvement.

Key Job Responsibilities

Training & Development

• Lead a team of technical trainers and communicators supporting the entire Komatsu West regio
• Provide hands-on technical assistance and guidance across departments
• Develop and implement training plans tailored to the skill gaps and operational needs of regional service departments
• Evaluate the health and capabilities of service teams to reduce rework and improve service outcomes
• Oversee the progression plan for service technicians, ensuring alignment with Komatsu standards and career development goals

Product Support Operations

Warranty Administration

Leadership & Collaboration

Qualifications / Requirements

Additional Information

Company Benefits

Komatsu provides an extensive and robust employee benefits package that is designed to enhance the well-being of our employees and family members. We embrace a positive and empowering employee experience with a culture that prides itself on a diverse and inclusive environment.

Diversity & Inclusion Commitment

At Komatsu, we come from diverse backgrounds, with unique perspectives, experiences, and contributions.We are committed to creating a workforce that is reflective of the communities we work and live in. We believe that our people are part of our shared purpose. Connected by our core values of ambition, perseverance, collaboration and authenticity, we are committed to continually advancing in our support of diversity and inclusion. United, we are on a journey towards a sustainable future that creates value together.

Company Information

Komatsu develops and supplies technologies, equipment and services for the construction, mining, forklift, industrial and forestry markets. Headquartered in Tokyo, Japan, Komatsu employs more than 64,000 people worldwide, operating in more than 140 countries. For more than a century, the company has been creating value for its customers through manufacturing and technology innovation, partnering with others to empower a sustainable future where people, business and the planet thrive together. Since the company's founding in 1921, Komatsu has been committed to supporting individuals and communities through job training, skills development and giving back. As a Komatsu employee, you will be encouraged to grow alongside our global company, contributing to a more sustainable future for all. If you are looking for a company that values your talent and potential, join Komatsu to be a part of something big and help advance modern society. Learn more at www.komatsu.com.

EEO Statement

Komatsu is an Equal Opportunity Workplace and an Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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