We are currently hiring for Virtual Call Center Representatives. Placement of hired candidates will be determined according to the candidate’s overall qualifications and fit for the job as well as business requirements and staffing needs.
We want our reps to start in the best position where they will succeed. This position requires your ability to work a fixed schedule.
Agents are able to create this schedule based on company hours and their availability. What does the position entail?Representatives in this position will follow-up with prospective students for one of our clients, and transfer the prospective student to an admission advisor for the school, once their basic information is confirmed.
To be a great fit for the job, you must also meet these requirements :
- Have strong listening skills, professional telephone manner and ability to deal tactfully with callers in a fast paced call center environment
- Comfortable with and driven to meet and exceed goals and metrics as it relates to performance and quality of work
- Receptive to and quick to implement constructive feedback and a strong desire to continuously improve
- Able to multitask : talking on the phone while on the computer for long periods of time
- Have above average computer and typing skills; 35 WPM minimum keyboarding required
- A team player that works well with your coworkers and enjoys helping people succeed
- Able to commit to a full-time work schedule
Benefits :
- Competitive hourly wage with an increase after 30 days (pay based on prior call center experience)
- All employees earn Paid Time Off (PTO) after 90 days of employment, regardless of full-time or part-time status
- Paid training- online / virtual training
- Blue Cross Blue Shield health insurance benefits available with the company contributing to the plan
- 401(k) plan with employer matching incentive
Other Requirements :
- Must be a resident of Texas
- Able to commit to a set fixed schedule
Important Home Office and Computer Requirements : As a representative, you will log into our dialing system from your home using your own computer and Internet connection.
You don’t need to use your own phone for this job. You MUST meet all of these requirements or your computer will not work with our dialing system.
- High speed and wired internet connection only - wireless / Wi-Fi NOT accepted. Your computer must plug directly into the modem in order to work with our phone system.
- Requires an operating system of Windows 10 or greater with at least 8 GB of RAM; 2GHz processor
- If hired you will need to download MS Office or OpenOffice and have Google Chrome, Firefox or Safari browsers installed (Technical help is available if needed to assist with free downloads).
- A phone headset will be provided.
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