Operations Analyst

Position : Operations Analyst

Location : Norfolk, Virginia 23509

Duration : Contract-1 Year with possibility of extension

Full Time W2 with benefits

Job ID : 171558

Job Overview :

The Operations Analyst will play a critical role in monitoring and dispatching outage trouble calls, analyzing incoming outage calls to determine the location of problems, and prioritizing emergency, outage, and non-outage work for first responders. This position requires strong customer service skills, the ability to handle multiple tasks under pressure, and the capability to analyze large data sets to create actionable plans. The role involves direct communication with customers to identify power issues and ensure efficient resolution.

Responsibilities :

• Monitor and dispatch outage trouble calls.
• Analyze outage calls to determine the location of problems.
• Prioritize emergency, outage, and non-outage work for first responders.
• Communicate with customers to identify and resolve power issues.
• Handle multiple tasks from start to finish, managing changing priorities effectively.
• Work under pressure and make well-thought-out decisions.
• Analyze large subsets of data from multiple sources to create appropriate action plans.

Qualifications :

About PTR Global : PTR Global is a leading provider of information technology and workforce solutions. PTR Global has become one of the largest providers in its industry, with over 5000 professionals providing services across the U.S. and Canada. For more information visit www.ptrglobal.com

At PTR Global, we understand the importance of your privacy and security. We NEVER ASK job applicants to :

Pay Range : $26 - $28

The specific compensation for this position will be determined by a number of factors, including the scope, complexity and location of the role as well as the cost of labor in the market; the skills, education, training, credentials and experience of the candidate; and other conditions of employment. Our full-time consultants have access to benefits including medical, dental, vision and 401K contributions as well as any other PTO, sick leave, and other benefits mandated by appliable state or localities where you reside or work.

If you receive a suspicious message, email, or phone call claiming to be from PTR Global do not respond or click on any links. Instead, contact us directly at +1 214-740-2424. To report any concerns, please email us at legal@pinnacle1.com