Healthcare Customer Service Representative

Healthcare Customer Service Representative

Imagine yourself going to work with one thing in your mind: to provide the best customer experience to your clients. Think of yourself as someone who will provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.

Roles and responsibilities:

• Customer Support & Communication: Provide empathetic, first-class support to customers via phone and email. Manage inbound and outbound calls to service customers, respond to questions, and educate on programs like Medicare and Value-based Care networks.
• Records Management & Compliance: Process, validate, and respond to inbound medical record requests from various requesters (clients, insurance, legal) while strictly adhering to federal/state regulations, including HIPAA, to safeguard all patient health information.
• Insurance & Billing Tasks: Review patient insurance claims, utilize online portals to verify benefits, develop a holistic understanding of plan details, and accurately update billing system data (deductible, copay, coinsurance).
• Administrative & Data Integrity: Manage multiple software applications, perform data entry, and accurately document correspondence and process requests to maintain up-to-date and accurate account information. Track metrics and provide detailed reporting on customer experience and resolution rates.

Requirements for our Open Healthcare Roles:

• Healthcare Support Experience
• Phone/Email/Chat Experience
• Customer Service Experience (1 year)
• Call Center Experience (1 year)
• Technical Support Experience
• Health Insurance Verifications Experience (Highly Preferred)
• Medical Billing or Coding (Highly Preferred)
• Medical Office
• Data Entry
• HIPAA
• Internet Providers Not Accepted: T-Mobile, Verizon, MetroPCS or Boost Mobile, 5G internet, Mobile Wifi

Qualifications/Skills:

• Excellent Verbal and Written Communication
• Adaptability to Ambiguity
• Meticulousness
• Technical Proficiency
• Customer Focus
• Teamwork
• Adaptability
• Attention to Detail
• Process Improvement
• Proficient Multitasking

What's in it for you?

• Competitive salary
• Great benefits package
• Professional growth opportunities with the chance to learn from many different functions
• A fun and inclusive workplace

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community.