Hotel Front Desk Agent - Full TimePathfinder Hospitality • Austin, TX, USA

Hotel Front Desk Agent - Full Time

Pathfinder Hospitality • Austin, TX, USA

16 days ago

Job type

Full-time

Part-time

Quick Apply

Job description

Hotel Front Desk Agent

Mic check 1-2. Calling all customer service rockstars! We want to talk to you if you love having fun and interacting with guests, have a positive and welcoming demeanor that makes guests feel comfortable and at home.

If you are missing a few skills or qualifications, no problem! We value potential and invest in training those with the right attitude and desire to excel.

Skills can be learned, but passion can't be taught. If you believe in platinum service and thrive on exceeding guests expectations, we want to talk to you, apply today!

About Us : What is Platinum Service? It's our promise to do unto others better than they could have ever imagined. At Pathfinder Hospitality, hospitality is not just in our name, it is in our DNA. We live, breathe, and even dream Platinum Service. Heck, even the pineapples we wear on our lapels have gone platinum!

Culture and Values : We continuously break the mold, always going above and beyond to create memorable experiences for our employees and guests through our commitment to our purpose - providing platinum service to our guests.

We have an infinite mindset. We want to have such a strong culture and deep sense of purpose that Pathfinder far outlasts its founders and processes, decades after we are gone. Our core values are our guiding principles.

Accountability : We honor our commitments and each other with reliability and responsibility.
Collaboration : Everyone's thoughts and opinions are important.
Empowerment : We learn from our successes and failures and strive to evolve as we grow.
Engagement - We are ambassadors in all aspects of our industry through advocacy.
Innovation : We use creativity to turn the Ordinary into Extraordinary
Integrity : We honor our promises and fulfill our commitments.
Passion : We thrive because of our heartfelt commitment to unrivaled hospitality
Transparency : We openly share successes and failures. We are accountable in all our business practices.

If you believe in and are passionate about our culture and values, have a strong work ethic, and have a passion for providing platinum service, we want to talk to you, apply today!

Minimum Qualifications :

Customer service experience is essential. Hotel front desk experience is a plus, but not required.

Fluency in multiple languages such as Spanish and English is a plus, but not required.

Excellent communication and interpersonal skills with a positive and friendly attitude.

Strong problem-solving skills and ability to multitask.

Proficiency in computer skills.

Knowledge of the local area is helpful.

Ability to work weekends and holidays.

Must be available to work first or second shift as scheduled, five days per week

Comfortable assisting in hotel sales and marketing efforts, contributing to enhanced brand awareness and increased sales.

Responsibilities : This list is not a comprehensive list of all duties and responsibilities associated with this position. Other duties and responsibilities may be assigned as needed.

Serve as a hotel brand ambassador : you will embody the hotel's values and personality in every interaction, creating a positive and memorable guest experience. Additionally, you will utilize our company social media platforms and opportunities through guest interactions to effectively market and promote the hotel's offerings, contributing to enhanced brand awareness and increased sales.

Warmly greet guests at check-in and check-out, creating a remarkable guest experience.

Process guest payments and reservations, and go the extra mile to deliver exceptional platinum service, anticipating guest needs and exceeding expectations.

Respond to guest inquiries and resolve concerns promptly, ensuring their satisfaction through proactive problem-solving.

Maintain accurate guest registration records and room assignments, guaranteeing smooth hotel operations.

Promote and upsell hotel rooms and amenities confidently, exceeding revenue targets through persuasive communication.

Maintain a professional appearance, reflecting the hotel's brand and setting a positive tone for guest interactions.

Contribute to a friendly and supportive team environment, fostering collaboration and a passion for exceeding guest expectations.

Compensation / Pay : $16

We believe in Platinum Service for our guests and associates alike. In service of that, here are some of the ways we take care of our full-time and part-time associates :

8 paid holidays, flexible PTO and Vacation

Birthday Pay

Additional paid time off for Community Involvement

Health Insurance

IRA Match Program

Mental Health & Wellness Program including a Life Coach

Employee Development Program

Omni Barton Creek Resort & Spa • Austin, TX, US

Full-time

Omni Hotels & Resorts is seeking.Front Desk Agent including a $500 Sign-On Bonus.Barton Creek Resort & Spa! If you love hospitality, creating amazing customer experiences, and the structure and ben...Show more

Last updated: 30+ days ago • Promoted

Front Desk Agent

Island Hospitality Management • Austin, TX, US

Full-time

Our team is looking to add an upbeat.To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fa...Show more

Last updated: 30+ days ago • Promoted

Reservation Sales Agent

VirtualVocations • Austin, Texas, United States

Full-time

A company is looking for a Reservation Sales Agent to provide exceptional guest reservation experiences.Key Responsibilities Ensure superior guest impressions by adhering to call quality standard...Show more

Last updated: 3 days ago • Promoted

Front Desk Agent

White Lodging - JW Marriott Austin • Austin, TX, US

Full-time

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality...Show more

Last updated: 14 hours ago • Promoted • New!

Hotel Front Desk Supervisor - Full Time

Pathfinder Hospitality • Austin, TX, USA

Full-time +1

Quick Apply

Hotel Front Desk Supervisor - Full Time.Are you a hospitality hero with a knack for customer service and a passion for making people smile? Do you have a sharp eye for detail and the ability to man...Show more

Last updated: 26 days ago

Front Desk Agent

White Lodging - Westin Austin Downtown • Austin, TX, US

Full-time

Last updated: 11 days ago • Promoted