Technical Support Specialist (Tier 2) in Sacramento

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Job DescriptionJob Description Join an Innovative Company with a Dynamic Culture!

Our company prides itself on a culture of teamwork and camaraderie. Our primary goal is to attract and retain long-term employees with a friendly work environment, quality products, and challenging work. Advanced Business Integrators, Inc. (ABI) has always loved the challenge of automating monumental manual tasks, hence our motto “Managing the Unmanageable”.

ABI MasterMind® is the World’s Premier Workforce Management Solution

ABI MasterMind® serves over 900 of the most well-known venues in North America.  ABI’s dynamic environment breeds a feeling of “family” that appreciates values and collaboration.

ABI’s founder has deep roots in technology, including financial accounting, payroll, HRIS, and computer networking. Over 25 years ago, ABI’s founder addressed the need for more efficient technology and oversaw the team that built an amazing product to automate a highly seasonal and variable workforce for a Major League Baseball stadium.

Today, ABI is the premier company in the public assembly workforce management industry, servicing a highly loyal customer base. We listen closely to our clients and continuously strive to improve our interactions and products; we live by the mantra “Hug the Customer”.

OUR EMPLOYEE COMPENSATION AND BENEFITS SHOW HOW MUCH WE VALUE OUR TEAM!

• $65,000 - $80,000 salary based on experience
• Potential hybrid work schedule
• Medical, Dental, Vision, Long-term , Accidental death / dismemberment, 401(k), and Life insurance
• Benefit premiums for the employee on several health plans are paid 100% by the company.
• After one year of service, ABI will begin to pay a graduated schedule to cover the health premiums of all dependents over time.

THE OPPORTUNITY

We’re seeking a Technical Support Specialist (Tier 2) to join our Technical Services Department. This role provides advanced technical support for software, hardware, and networking issues—ensuring that our customers receive the exceptional service that sets ABI apart.

You’ll be an advocate for our clients, solving problems with a “whatever it takes” mindset and helping mission-critical operations stay online and efficient.

RESPONSIBILITIES

We are a small company with an evolving landscape!  Job duties are somewhat fluid but below is a list of key responsibilities :

QUALIFICATIONS

BONUS POINTS

We look forward to connecting and learning more about you!

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