Client Services Manager

Introduction

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you're close but not an exact match, we encourage you to apply.

Overview

This role is responsible for managing a book of moderately complex clients across various industries, serving as the primary point of contact and delivering high-quality service and renewal support. It requires strong relationship management, data analysis, and project management skills to identify trends, solve client issues, and drive value through effective communication and execution.

How you'll make an impact

May manage 25+ routine / moderately complex clients.

Manages an assigned book of business, covering multiple industries and client locations, building, expanding, and solidifying relationships with existing clients.

Primarily focused on delivering exceptional service to all clients within book.

Solves common issues, identifies client concerns / opportunities and drives solutions with limited guidance.

Serves as single point of contact for clients; highly responsive to requests and has demonstrated ability to solve common client service (e.g., banking, reports, etc.) providing leverage to his / her manager.

Develops client trust and confidence.

Renews own accounts of low to moderate complexity with limited assistance.

Organizes and leads effective group meetings on behalf of client (claims reviews).

Facilitates discussions effectively, selling value of AJG services.

Perceived as critical link between client, management and claims operations.

Requires minimal levels of supervision in areas like responsiveness, renewal planning / delivery and analytics.

Obtains data through internal tools and manipulates to identify trends and meaningful information for clients.

Executes and presents analysis results proficiently.

Demonstrates effective project management skills by conveying and managing what and when deliverables from others are needed.

Stays current on company and industry developments.

Demonstrates effective project management skills by conveying and managing what and when deliverables from others are needed.

Stays current on company and industry developments.

About You

Required : Bachelor's degree and 3 years related experience. Insurance license required. Solid understanding of risk, insurance, and claims. Often travels for client needs (e.g., claim reviews, stewardship discussions).

Preferred : Strong working knowledge of GB products and services. Has completed training and / or certification courses to demonstrate knowledge in these areas. Able to travel approximately 30% - 35%. Industry designations highly preferred.

Behaviors : Proficient in Excel and PowerPoint. Delivers all messages (written or verbally) in a concise, logical manner with focus on insights and decisions / action. Navigates nearly all sensitive situations with poise and confidence. Confident when communicating, often gets point across. Prioritizes work effectively. Can assess information (data, trends) and quickly identify the salient points for further investigation or discussion with client. Understands drivers of risk, key individuals within the company and industry / competitor developments. Can discuss client's business beyond claims. Robust understanding of risk, insurance and claim industry information and trends. Knows what to look for and why in given industry. Creates positive team environment for others, including adjuster team members.

Compensation and benefits

On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.

Below are the minimum core benefits you'll get, depending on your job level these benefits may improve :

Medical / dental / vision plans, which start from day one!

Life and accident insurance

401(K) and Roth options

Tax-advantaged accounts (HSA, FSA)

Educational expense reimbursement

Paid parental leave

Other benefits include :

Digital mental health services (Talkspace)

Flexible work hours (availability varies by office and job function)

Training programs

Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing

Charitable matching gift program

And more...

We value inclusion and diversity

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to review our U.S. Eligibility Requirements and Pay Disclosure Statement

Inclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

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