Director, Operations

The Opportunity

At Pearl Health, you'll help redefine how primary care providers succeed in value-based care; ensuring patients receive proactive, high-quality care while keeping healthcare costs sustainable. As Director of Operations, you'll lead initiatives that translate data-driven insights into programs that directly improve outcomes for providers and patients. You'll play a critical role in strengthening Pearl's provider network, optimizing operational performance, and advancing our mission to make value-based care work at scale.

What You'll Do

You'll lead the operational strategy that powers Pearl's value-based care success, connecting cross-functional teams, data, and execution to drive measurable impact on patient outcomes and provider performance.

• Drive the roadmap for operational programs and partnerships that reduce unnecessary spend and utilization and improve care delivery across Pearl's provider network.
• Partner with Data Science, Product, and Customer Success to size and prioritize strategic opportunities that impact total cost of care.
• Translate insights into scalable operational tactics that improve patient outcomes, decrease wasteful spending, and enhance provider experience.
• Lead efforts to identify, investigate, and mitigate fraud, waste, and abuse (FWA) — ensuring our processes uphold integrity and quality across the network.
• Develop and manage strategic vendor partnerships that advance Pearl's total cost of care and utilization management objectives.
• Partner with Product and Growth teams to transform provider feedback and market learnings into product enhancements and operational improvements.
• Collaborate with Customer Success to design, roll out, and optimize provider incentive and engagement programs.
• Champion provider education through clear communication materials, guides, and training sessions that support success in value-based care models.

What You'll Bring

You combine healthcare operational expertise with strategic systems thinking — equally comfortable diving into data, designing new programs, and leading teams through complex change.

Must-haves :

Nice-to-haves :

This role might not be for you if :

Our Values

We are an Equal Opportunity Employer on a mission to improve lives. Our strength comes from the diverse backgrounds, experiences, and perspectives of our team. We welcome all candidates and are committed to a fair, inclusive hiring process free from discrimination.

What We Offer

The expected offer for this role includes the following components :

Final compensation for this role will be determined by a variety of factors, including a candidate's relevant skills, experience, labor market conditions, and location.

Agency Submissions

We are not currently working with contingency search firms. If a resume is submitted to any Pearl Health employee by a third party without a valid written and signed search agreement, it will become the property of Pearl Health and no fee will be paid, irrespective of whether the candidate is hired.

The Interview Process

While steps may vary by role, you can typically expect :

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