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Warranty and Service Representative
Warranty and Service RepresentativePleasurecraft Engine Group • Little Mountain, SC, US
Warranty and Service Representative

Warranty and Service Representative

Pleasurecraft Engine Group • Little Mountain, SC, US
1 day ago
Job type
  • Full-time
Job description

Job Description

Job Description

Description :

Working hard for something we love is called PASSION.

Pleasurecraft Engine Group proudly manufactures marine engines in Little Mountain, SC. With the overall mission of “Building Engines to the Glory of God”, Pleasurecraft strives to be recognized as the employer of choice by building an environment focused on making life better for our employees, our industry, and our community.

The Technical Warranty Representative evaluates practicality of repair as opposed to replacement of faulty component. Prepare forms to indicate repair-cost estimates and recommendations. Reviews repair-cost estimates with Warranty and Technical Services team to secure agreement on course of action. In the role, the Representative will have a high level of technical knowledge regarding various versions of End Users and PEG’s Product. Will have knowledge of related reference material to support customer requests, Warranty Team and Warranty Technicians.

DEPARTMENT JOB FUNCTIONS :

50% On-site Engine Technical Support

  • Provide on-site technical support at the Pleasurecraft manufacturing facility
  • Provide hands-on time-critical troubleshooting and support for Pleasurecraft Marine Engines
  • Respond to dealer questions
  • Provide warranty support at remote sites
  • Support engine testing & support
  • Assist with engine testing on location
  • Write technical documentation (work steps) to support the installation technicians
  • Maintain approved current Job Instructions for the Technical Warranty Representative position

50% Dealership Service Support

  • Promote Pleasurecraft Engine Group’s products during all conversations with shareholders
  • Write service bulletins (gather engineering & operation support as required)
  • Service school training & curriculum development support
  • Answer service request calls & e-mail, and enter documentation in PEG’s systems as required
  • Provide OEM installation training and certification customers
  • Perform other duties as required
  • Travel as required

    • Requirements :

    PREFERRED ATTRIBUTES :

  • Associate degree in business or technical area of study
  • Experience in the inboard boating industry
  • Experience of 2 – 5 years in a warranty role
  • Ability to work under pressure

    • SKILLS AND QUALIFICATIONS :

  • High School diploma or equivalent and 2 years of technical / mechanical training
  • High level of professional communication skills with the ability to build positive internal and external relations in all communications.
  • High level of reliability, and self-motivation
  • Positive attitude with excellent phone skills
  • Professional, respectful interpersonal communication, email, social media, etc.
  • Ability to learn and be productive on new software and computer systems within two weeks.
  • General knowledge of the Company’s technical products, materials and processes.
  • Ability to support the Company’s goals and mission.
  • Ability to build effective partnerships within the internal and external business community.
  • Must use excellent, ethical business practices and good judgment in dealings.
  • Ability to remain focused on a task for extended periods.
  • 3-5 years of experience in the boating or closely related industry with an understanding of common terms.
  • 3-5 years of experience in engine technical support with an understanding of common terms.
  • Ability to multitask to complete assignments accurately and on schedule.
  • Above average job stability.

    • Benefits and Perks

  • Competitive benefits : health, dental, vision and life insurance
  • 401K Plan
  • Paid Holidays
  • Paid Time Off
  • Education Assistance
  • Bonus Incentive Plan

    • Employment Statement

    Be a part of an innovative, world class leader in the marine engine industry working with a company that has brand name recognition and a reputation for quality and success. Pleasurecraft values people, performance and philanthropy and is passionate about making a difference in the world.

    This job posting reflects the general details considered necessary to describe the core functions of the job and shall not necessarily be construed as a detailed description of all the work requirements that may be inherent in the job. Job postings do not constitute an employment agreement or contract of employment, expressed or implied. Unless designated in writing and signed by the President, all Pleasurecraft Engine Group employees are considered to be “EMPLOYED AT WILL.” Pleasurecraft Engine Group reserves the right to change, alter and amend job postings to serve the needs of the Company.

    Pleasurecraft is an Equal Opportunity Employer including Disability / Vets.

    Offers of employment are contingent upon successful completion of a pre-employment background and drug screen.

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    Warranty Representative • Little Mountain, SC, US