Customer Service Representative

Veterinary Receptionist at Grass Lake Animal Hospital

Do you love pets AND people? Are you the type of person who can juggle ringing phones, wagging tails, and warm greetingsall with a smile? If so, Grass Lake Animal Hospital wants YOU to join our team as our next Veterinary Receptionist!

At Grass Lake Animal Hospital, we believe veterinary medicine is more than medicineit's about building lasting relationships with pets and their people. Our team is friendly, supportive, and passionate about what we do. We work hard, we laugh a lot, and we go home knowing we made a difference every day.

What You'll Be Doing :

• Greeting clients (both two- and four-legged) with warmth and positivity
• Answering phones, scheduling appointments, and keeping our days running smoothly
• Assisting with client communications, records, and payments
• Being the calm in the chaosbecause pets don't always read the schedule
• Supporting our doctors and technicians by keeping the front desk efficient and welcoming

What We're Looking For :

As our clients' first and last point of contact, the Client Service Representative (CSR) is vital in consistently delivering an exceptional client experience. To provide an exceptional experience, a CSR manages appointments, answers calls, processes patient information, and ensures seamless communication between clients and our medical team. Through our tech systems, you'll help streamline processes, enhance client access to care, and create a welcoming environment for pets and their owners.

Key Responsibilities :

Qualifications :

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