Talent.com
Member Experience Manager
Member Experience ManagerEŌS Fitness • Norwalk, CA, United States
Member Experience Manager

Member Experience Manager

EŌS Fitness • Norwalk, CA, United States
30+ days ago
Job type
  • Full-time
  • Part-time
Job description
EōS Fitness is bold, upbeat, and motivating. Not only in our fitness routines, but in our work environment as well. Like our members, our employees know how to rise to a challenge and handle it head on. EōS Fitness' Core Purpose is to create loyal, lifelong fans and exercise practitioners. To achieve this purpose, our Core Values are: Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be A Team Player, and Fight Hard To Win.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

We are seeking a dynamic and highly organized Member Experience Manager to support EōS members and guests by delivering best-in-class service. This individual will be responsible for delivering exceptional customer service, addressing member concerns, resolving billing issues, and responding to member feedback. The Member Experience Manager will partner with gym department managers to train, motivate, and develop front desk staff while ensuring that our facility is clean, friendly, and well- maintained. As a key leader in our Company, you will model our core values and work closely with department managers to support the overall success of the gym.

Position Purpose: Develop a team that delivers exceptional customer experience and hits business objectives.

Core Purpose: To create loyal, lifelong fans and exercise practitioners.

Responsibilities:
  • Takes Initiative in identifying ways to enhance the member experience.
  • Serve as the first point of contact for member concerns, ensuring quick resolution of service issues, billing questions, or other concerns.
  • Address member complaints with professionalism, empathy, and a solution-oriented mindset to maintain positive relationships and high retention rates.
  • Support member retention through developing and executing strategies to engage members, including promptly handling membership concerns, resolving service issues, and offering personalized outreach to members.
  • Monitor trends in member satisfaction and provide actionable insights to improve retention and overall satisfaction.
  • Collaborate with gym department managers to review and respond to member surveys and feedback promptly, addressing any areas for improvement and celebrating successes.
  • Ensure members feel heard and valued, maintaining an open line of communication.
  • Support online reputation management by reviewing member comments on various platforms, ensuring a timely and consistent voice that reflects our values and professionalism.
  • Partner with the Operations Manager to support, lead, train, and coach the front desk team, providing ongoing feedback and development to maintain best in class customer service.
  • Partner with department managers and their teams to support facility operations, including cleanliness standards and safety protocols to provide the best-in-class member experience.
  • Embody the Company's core values (e.g., Take Personal Responsibility, Be Optimistic & Have Fun, Learn & Grow, Be a Team Player, Fight Hard to Win) in all daily interactions and decision- making.
  • Serve as a leader who inspires the team to uphold the Company's culture and deliver on our core purpose of creating loyal, lifelong fans and exercise practitioners.
Qualifications:
  • Proven experience in customer service or front-line leadership, preferably in the fitness, hospitality, or service industry.
  • Excellent communication (written and verbal), problem-solving, and interpersonal skills.
  • Ability to multitask and thrive in a fast-paced, customer-facing environment.
  • Strong organizational skills and attention to detail.
  • Proficiency with fitness management software, social media platforms, and Microsoft Office Suite.
  • Knowledge of fitness industry operations, including membership management and billing processes.
Requirements:
  • Must successfully pass background check.
  • Must Obtain a CPR certification within 30 days of employment. *
  • Must attend EōS Ethos and Customer Service Training within 30 days of employment. *
  • Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public
  • Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system
  • Ability to bend routinely and repetitively to lift more than 40 lbs.
California Pay Range

$19.90-$21.90 USD

Benefits and Perks:
  • A highly energetic and collaborative team.
  • A management team that cares about your professional development.
  • Free membership for you and plus one family member.
  • Discounted Personal Training, and merchandise - including supplements.
  • Employee referral program.
  • Daily Pay offered - access your funds before payday.
  • Competitive pay plus vacation, holiday, and sick pay.*
  • Group Health, dental, vision, Supplemental Life, and Employee Assistant Program are offered!*
  • 401(k) + Company matching!*
  • Personal education growth options with Sophia Learning.

* Based on eligibility of tenure and full-time vs. part-time employment.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.

To view more information on our CCPA policy, click HERE.

EEO is The Law - click here for more information
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

EōS Fitness participates in the government eVerify program. Please review the details of this program by clicking here.

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the Recruiting Help Line at recruitinghelpline@eosfitness.com or by calling 949.309.4182. To check on the status of your application, please visit the Greenhouse Candidate Portal at my.greenhouse.com for updates.
Create a job alert for this search

Member Experience Manager • Norwalk, CA, United States

Similar jobs

Part Time - Work from Home - Online Product Tester - No experience ($25-$45 per hour)

OCPAAltadena, California, us
Remote
Part-time +1

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet...Show more

 • Promoted

Assistant Manager

Applebee'sSanta Ana, CA, US
Full-time

Flynn Group, founded by Greg Flynn started its journey with the acquisition of 8 Applebee’s in 1999.Over the next two decades we grew by building new stores and acquiring other franchise operators ...Show more

Assistant Manager

Habit Burger & GrillHuntington Beach, CA, US
Full-time

We’re Hiring a Restaurant Manager!.Join the team that’s all about flavor, energy, and opportunity at Habit Burger & Grill!.Are you a natural leader with a passion for people and a hunger to grow yo...Show more

Retail Sales / Client Experience Associate

Hydration RoomPasadena, CA, US
Part-time
Quick Apply

Why You’ll Love this Part-Time Wellness Coordinator Job! .Are you energized by a fast‑paced, boutique, and guest‑focused environment? If you’re highly organized, detail‑oriented, and excellent at t...Show more

Food Runner

Shakeys, USAAnaheim, CA, US
Part-time
Quick Apply

Front-of-House (FOH) team members take orders and serve great food with authentic hospitality to create a fun and clean gathering place for Shakey’s guests! If you are personable, enthusiastic and ...Show more

Behavior Technician (BT)

The Stepping Stones Group, LLCAltadena, CA, United States
Full-time

STAR of California is hiring immediately for Full-Time Behavior Technicians in Alta Dena and the surrounding areas where you can provide state of the art behavioral services to children with autism...Show more

 • Promoted

Take Out

California Pizza KitchenSeal Beach, CA, United States
Part-time

At California Pizza Kitchen, R.S is our philosophy for a culture that rocks!.For over 35 years we've built a culture of Respect, amazing Opportunities, open Communication, acts of Kindness, and epi...Show more

 • Promoted

Gym General Manager: Lead Membership Growth & Team

EōS FitnessFullerton, CA, United States
Full-time

A leading fitness company in Fullerton, California is seeking a passionate General Manager to lead and motivate staff towards achieving sales and membership goals.The ideal candidate will have sign...Show more

 • Promoted

Dollar Tree - Sales Floor Associate - No Experience Required

Dollar treeAltadena, CA, United States
Full-time +1

Dollar Tree is seeking Sales Floor Associates to assist with stocking merchandise, organizing shelves, and supporting daily store operations.Sales Floor Associates are responsible for unloading del...Show more

 • Promoted

Manager

Our TeamOrange, CA, US
Full-time
Quick Apply

Assist in leading restaurant managers and team members in the execution of an excellent guest experience resulting in increasing guest counts, sales and MOP growth.Ensures decisions and actions are...Show more

Client Solutions Manager

Slice Merchant ServicesAltadena, CA, US
Full-time

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience.Slice Merchant Services offers innovative payment processing solutions...Show more

 • Promoted

Part Time Work From Home Focus Group Panelist. Call Centre Agent Experience Not Required

Apex Focus Group LLCAltadena, California, United States
Remote
Part-time

We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your...Show more

 • Promoted

Management & Sales Training Program - North Los Angeles

The Sherwin-Williams CompanyOrange, California, United States
Full-time

The Sherwin-Williams Management & Sales Training Program is an accelerated, entry-level position designed to prepare you for a Store Management role in 18-24 months.With Sherwin-Williams' promote-f...Show more

 • Promoted

Learning Experience Design Manager

7 Leaves CafeHuntington Beach, CA, USA
Full-time
Quick Apply

Leaves Café is more than a coffee and tea shop.We are a mission-driven specialty beverage brand and a gathering place built on connection, culture, and craft.Since opening our first store in 2011, ...Show more

Assistant Manager

Del Taco, LLCCosta Mesa, California, United States, 92627
Full-time

To protect and deliver the Del Taco Brand and grow sales while maximizing the efficiency and profitability of the restaurant by leading the Del Taco Way with the General Manager or as the lead mana...Show more

Earn Cash From Taking Surveys Online

Earn HausAltadena, CA, US
Full-time +1

Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.You will help influence brand decisions on se...Show more

 • Promoted

Part Time Data Entry Clerk - Remote

ApexFocusGroupAltadena, California, US
Remote
Full-time +1

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Data Entry experience not required.Remote ...Show more

 • Promoted

Assurance Experienced Manager (Public Company Audits)

BDO USACosta Mesa, CA, United States
Full-time

The Assurance Experienced Manager is responsible for supervising, directing, and reviewing the results through the delegation of tasks throughout the planning, field work and "wrap-up" stages of an...Show more