Overview
Join to apply for the Store Lead role at Tailored Brands, Inc.
Reports To : Store Manager
As a Store Lead, you will partner with your Store Manager to support store team members to achieve sales performance expectations through active coaching, development of a team selling environment, and operational excellence when you are the manager on duty. This position is assigned store keys to open and close the store when scheduled, in the capacity of the manager on duty.
Responsibilities
- Inspire store team to achieve their best performance
- Execute to maximize growth and potential
- Create an engaged and inclusive store environment
- Elevate the customer experience through operational excellence
- Exceed customer expectations in all interactions
Leadership
Partner with the store management team to lead store staff to achieve sales, service, and operational expectations when assigned as the manager on dutyModel company values and lead by example as an active coachCommunicate priorities and sales driving information effectively to ensure store staff are equipped to maximize businessAssist in recruiting store staff and contribute to an inclusive store environmentPerformance
Support the management team in achieving store business plans, including sales, customer service and operational goalsUnderstand how to leverage store reports to understand decisions that drive the store businessParticipate in driving business outreach opportunities and communicate leads to the Store ManagerIdentify performance opportunities and partner with the management team to contribute to development plansOperational Excellence
Partner with the management team to ensure proper staffing to effectively execute initiatives and operational tasks to deliver on the customer promiseAssist management with training store staff on internal operational functions as assignedStay informed on corporate communications, directives, initiatives, policies and proceduresSupport the implementation of store programs to increase efficiencies in sales, service, operations, and branding when assignedWorkplace
Contribute to an engaged and inclusive store environment where opinions and contributions are recognized and valuedSupport a culture of learning and development, ensuring training tools are leveragedServe as a role model to all store team members and provide enthusiastic motivational leadershipPartner with management to conduct regular store meetings ensuring all team members are up to date with company directivesCustomer Experience
Assist in training the store team on customer service expectations to create an exceptional customer experience and achieve a high Net Promoter ScoreLeverage customer feedback to prevent or resolve customer concernsCollaborate with the management team to ensure the store is visually set to brand standards and marketing initiatives are executed per company directionQualifications
Minimum of 1 year of retail or sales experienceCreative individual who demonstrates good judgment and is tuned into the pulse of the businessSelf-motivated, results oriented, strategic thinkerStrong organizational and leadership skillsExcellent written and verbal communication skillsDemonstrates active listening and problem-solving skillsProven ability to train and develop high performing store teamsProficient in technology systems, applications, Microsoft Office, and video conferencingAbility to operate a computer and POS systemPhysical Requirements
Ability to stand and walk for the majority of a work shift, frequently bend, squat and twist, lift up to 50 lbs, climb a ladder to reach merchandise or supplies, and see and distinguish between fabric patterns and colorsYou may have the opportunity to voluntarily work between multiple store or site locations, and across multiple brands. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Pay Range : $19.50-$22.00
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