Director of Customer Experience

A company is looking for a Director of Customer Experience.

Key Responsibilities

Lead customer-facing operations and oversee multiple teams supporting families, schools, and partners

Define and operationalize a unified vision for Customer Experience across the organization

Champion the needs of families and schools, ensuring a human-centered customer ethos

Required Qualifications

10+ years of experience in Customer Experience, Operations, or Care Delivery in a fast-paced environment

Experience leading multi-functional customer-facing teams through growth or integration

Strong operational and systems thinking capabilities

Deep empathy for families and children with experience in service experience design

Familiarity with customer engagement platforms like Salesforce or Zendesk