2026 Management Development Program Office of the Customer-Buffalo, NY- Baltimore, MD or Wilmington, DE

Management Development Program

Serves as a member of the Management Development Program (MDP) and participates in ten weeks of Core Training and one year of On-the-Job (OJT) training. Core Training responsibilities include participation in classroom training, observations of departmental presentations, interaction with senior management, peer networking, and working in teams on two group project assignments. OJT responsibilities vary by department and are assigned by the department manager. The position may be responsible for additional projects as assigned by the department manager or Leadership Development Manager-MDP.

Locations : Buffalo, Baltimore, or Wilmington

Department Description

This position sits within the Strategy and Execution team of the Office of the Customer and Transformation. This team partners directly with the Chief Customer and Transformation Officer, Krista Phillips, to shape and drive the division's strategic agenda. Together, they ensure alignment across core capabilities and lead execution of high-impact programs and initiatives. By translating strategy into action, the team accelerates progress on the division's most critical priorities and enables transformation at scale.

Department Responsibilities

As a Strategic Initiatives Analyst, you will be a key contributor to a collaborative team focused on driving strategic clarity, operational alignment, and measurable impact across the Office of the Customer and Transformation. You'll help lead and support a variety of initiatives that improve how the division operates, engages with the enterprise, and delivers value. This role is ideal for someone who enjoys solving complex problems, working across functions, and turning insights into action. You'll have the opportunity to shape how the division shows up to the enterprise and how it measures success. While the scope of work will evolve based on strategic priorities, examples of efforts you may lead or support include :

• Engagement Model Optimization : Uncover how the enterprise interacts with the Office of the Customer and Transformation, identifying pain points, moments of value, and opportunities to enhance the internal customer experience. Use insights to recommend improvements to engagement models, communication channels, and service delivery.
• Executive-Level Dashboard Development : Build and maintain a centralized dashboard that aggregates key metrics reflecting the health, performance, and impact of the Office. This tool will enable leadership to monitor trends, identify areas for improvement, and make data-informed decisions.
• Strategic Planning & Alignment : Support efforts that enhance internal alignment, reinforce a customer-centric mindset, and identify opportunities to better serve the enterprise through cross-functional collaboration.

How You Can Grow Your Career

This role offers high visibility and cross-functional exposure, with opportunities to collaborate across departments that make up the Office of the Customer and Transformation, including Growth Marketing, Brand Marketing, Analytics, Customer Experience, Enterprise Sales Enablement, and Project Management, among others. You'll gain experience in strategic planning, operational design, and executive-level communications.

Ideal Qualifications

Strong analytical and problem-solving skills, excellent communication and stakeholder engagement abilities, comfort navigating ambiguity and driving clarity, experience with data visualization or dashboarding tools (e.g., Excel, Tableau, Power BI), passion for customer-centric transformation and strategic execution.

Primary Program Responsibilities

Participate in and complete a one-year long, non-rotational training program while creating and adding value to assigned department. Receive job specific training, general training in banking, communication and leadership, and personalized coaching and feedback. Performance measures may include several objective test scores, peer and sponsor feedback from group projects, facilitator feedback, Leadership Development Manager-MDP feedback, Department Manager feedback, final assessment score, and year-end performance appraisal from Department Manager and Leadership Development Manager-MDP.

Scope of Responsibilities

The Management Development Program is a non-rotational, one-year training program for recent college graduates where participants learn sales, accounting, project management, and leadership skills depending upon their career track. Various methods of training include classroom study, divisional orientations, and teamwork on group projects. These fundamentals are coupled with on-the-job training to allow for immediate application in the area for which the participant has been hired.

Education and Experience Required

Bachelor's Degree candidate at a school where M&T Bank recruits MDPs (or an MBA student with no work experience). Outstanding academic credentials (GPA of 3.0 or better). Up to 1 years' work experience. Outstanding written and verbal communication skills. Demonstrated interpersonal skills. Demonstrated analytical skills. Demonstrated computer skills. Demonstrated presentation skills. Demonstrated leadership abilities. Work / internship experience. Work Visa Sponsorship not offered for this role.

M&T Bank is committed to fair, competitive, and market-informed pay for our employees. The pay range for this position is $29.57 - $43.99 per hour. The successful candidate's particular combination of knowledge, skills, and experience will inform their specific compensation. The range listed above encompasses all geographic locations. The pay rate specific to your location will fall within this range and is available from your recruiter.

Location : Buffalo, New York, United States of America

M&T Bank Corporation is an Equal Opportunity / Affirmative Action Employer, including disabilities and veterans.