Health Insurance CSR

We are looking for a Temp to Hire Customer Service Representative to join our client's team! The ideal candidate will possess a knowledge of medical insurance and demonstrate a strong passion for customer service.

Hours: M-F 8:30 AM - 5 PM
Location: Hybrid after 6 week training, Springfield, MA
Compensation: $20 per hour

Essential Job Duties and Responsibilities:

• Maintain comprehensive knowledge of the health insurance products offered by the company.
• Efficiently navigate the systems used within the department.
• Meet established performance standards.
• Comprehend and interpret documents such as training manuals, correspondence, and brochures.
• Multitask throughout the day to ensure expectations are met or exceeded.
• Consistently maintain a positive and professional attitude.
• Own the customer experience by answering calls promptly and efficiently, resolving issues, and honoring commitments made to customers.
• Adhere to deadlines and turnaround times.
• Be flexible and adaptable in a dynamic work environment, with a willingness to work a flexible schedule when needed.
• Maintain engagement and motivation to achieve success both individually and as part of the team.
• Perform other duties as assigned or as the situation dictates.

Requirements

• Excellent interpersonal skills, including both written and verbal communication.
• A genuine passion for serving others with the ability to demonstrate empathy.
• Willingness to resolve customer inquiries at the first point of contact.
• Strong work ethic and a sense of responsibility towards teammates and customers, exemplified by punctuality and availability to meet members' needs.
• Basic proficiency in various software and web-based applications.
• Proficiency in Microsoft Office.
• Ability to multitask while maintaining integrity and high-quality service.
• Capability to handle a high volume of calls.