Dispatcher

Job Description

Job Description

We are looking for a skilled Dispatcher to join our team in Canoga Park, California. This Contract-to-permanent role involves coordinating schedules, managing customer communications, and ensuring efficient operations. The ideal candidate will excel in multitasking and possess exceptional organizational abilities to support both clients and team members.

Responsibilities :

• Schedule and coordinate appointments based on service requests and input from sales and technical teams.
• Organize and oversee a dynamic schedule, adapting to changes as needed.
• Communicate updates and changes to clients regarding scheduled appointments.
• Effectively prioritize tasks and manage multiple responsibilities simultaneously.
• Collaborate with the technical services department to handle reporting and assignments.
• Maintain accurate records of service requests and dispatch activities.
• Utilize computer-aided dispatch tools to streamline scheduling and communication.
• Ensure timely resolution of scheduling conflicts or delays.
• Foster strong relationships with customers by delivering excellent service and clear communication.
• Minimum of 2 years of experience in dispatching or a related role.
• Proficiency in customer service and call center operations.
• Strong skills in computer-aided dispatch systems and logistics coordination.
• Ability to multitask and adapt to evolving schedules and priorities.
• Excellent organizational and communication skills.
• Familiarity with coordinating logistics in fast-paced environments.
• Demonstrated ability to work collaboratively with team members and leadership.
• Detail-oriented with a focus on accuracy in scheduling and reporting.