Guest Experience Manager

ABOUT ECHO ECHO is a global Christian agricultural networking, training and resourcing organization.

Our mission is to strengthen the capacity of a diverse global network to defeat hunger and improve lives through sustainable food and agroecosystem strategies.

ECHO has a significant network of over 20,000 individuals and organizations built over 45 years working in more than 190 countries.

These partners serve as the primary multiplier for ECHO tested options, strategies, and research.

SUMMARY :

• This is a full-time, seasonal position with the potential for long-term employment.
• The Guest Experience Manager (GEM) leads the vision, strategy, and operations of ECHO’s Welcome and Resource Center (WRC) and tours—creating meaningful, mission-centered experiences that inspire, educate, and engage guests.
• This role ensures that every guest, whether a visitor, donor, volunteer, or partner, encounters the love of Christ through exceptional hospitality and gains a deeper understanding of ECHO’s global mission to defeat hunger and improve lives.
• The GEM cultivates a culture of excellence and discipleship, mentoring staff, and volunteers to serve with Christ-centered joy, professionalism, and purpose.
• Through thoughtful storytelling, operational oversight, and partnership with Advancement and Communications teams, the GEM transforms guest encounters into lasting relationships and leads guests to become supporters of ECHO as donors and volunteers.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

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POSITION TYPE AND EXPECTED HOURS OF WORK :

Regular work hours are Monday through Friday, 8 :

TRAVEL :

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AAP / EEO STATEMENT :

In compliance with Title VII of the 1964 Civil Rights Act, and other applicable federal and state statutes, all recruiting, hiring, training, and promoting for all job classifications will be administered without regard to race, color, ancestry, age, sex, national origin, pregnancy or childbirth, disability, military veteran status, genetic information, or other applicable status protected by law, including state of employment protected classes.  It is, therefore, our policy and intention to evaluate all employees and prospective employees strictly according to the requirements of the job.