Community Support Services, Lead

Description

The Company :

As the leading residential property management company in North America, we work hard to help communities thrive. Our dedication, responsiveness and integrity are why thousands of communities across the U.S. and Canada choose FirstService Residential to manage their properties.

Job Responsibilities :

The Community Support Services Team Lead is responsible for the management and oversight of the Community Support Services (CSS) team. The role directly supports the company mission, objectives and goals, and is responsible for the oversight of property management central support services.

Essential Duties :

The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty.

• Lead operation and implementation of work processes within the CSS team / Admin team, with a primary focus on Alterations / Architectural Modifications (application processing, review / approval workflows, and coordinating through inspection of work and completion).
• Propose, implement, and manage administrative policies, standard operating procedures and performance metrics that will strengthen the admin team and meet organizational and client objectives.
• In partnership with the Director of Operations, engage, strategize, review, and improve current procedures and policies, to enhance efficiencies and processes within the team.
• Provide direct support and oversight to administrative team; conduct ongoing check-ins as needed, training and development.
• Conduct annual evaluations, develop compensation recommendations for the team, and conduct performance reviews with review and approval of the Director of Operations.
• Work directly with escalated customer inquiries and / or complaints.
• Work closely with escalated Connect Manager and Senior Welcome Link Coordinator to ensure information and processes are followed closely by the administrative and support teams.
• Create necessary accounts internally for new associations.
• Provide and coordinate back-up administrative and reception support, as needed.

Additional Responsibilities :

Supervisory Responsibility :

Education & Experience :

Knowledge, Skills & Proficiencies :

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the requirements listed below are representative of knowledge, skill, and / or ability required.

Physical Requirements / Working Environment :

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Hours over and above normal office hours may occur, including evenings. Schedule is subject to change based on business needs.

Tools & Equipment Used :

What We Offer :

As a full-time, non-exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision, and more. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match.

Salary : $55,000 / year

Disclaimer :

The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties and responsibilities to this job at any time.