Donor Relations Account Manager

Donor Relations Account Manager

Location : Wenatchee, Tri-Cities (Kennewick, Pasco, Richland)

Department : National Donor Services

Job Type : Full-Time

Shift : Monday-Friday, Full Time, Additional Time as Needed : Travel : 70%-day travel in the field and 10% overnight based on the assigned territory

LifeNet Health is searching for talented individuals who will embrace our mission of saving lives, restoring health, and giving hope. LifeNet Health, headquartered in Virginia Beach, Virginia, is the largest nonprofit organ procurement organization (OPO) and tissue processor in the United States, as well as a leading innovator in tissue engineering and regenerative medicine. Our goal is to improve the quality of human life through the provision of organs, tissues, and cells for transplantation; to provide innovation in the fields of bio-implants, regenerative medicine and research; and, to serve the community with educational and support services that enhance the donation process.

LifeNet Health has over 1200 employees and has a growing global presence.

How you will contribute to LifeNet Healths success :

The Donor Relations Account Manager promotes, builds, and manages tissue donation and recovery programs throughout a designated territory. In this role, the person will display the highest degree of integrity, honesty, knowledge, and respect for the purpose of tissue donation and transplantation. The Donor Relations Account Manager will possess consultative and new business development skills combined with in-depth knowledge of donation best practices to achieve the necessary supply of donated tissue, customer retention objectives, and new business development goals. This individual will be a resource for customers, donations partners, and / or stakeholders such as : hospitals, hospices, funeral homes, medical examiners, law enforcement agencies, donor families, and organ procurement and eye bank organizations.

What youll do :

• Service Plan Implementation : Manages the service plan implementation for existing LifeNet Health Donation Partners, including events and / or meetings and key marketing and public relations events. Provides training to educate Donation Partners on the donation process, changes in technology, best practices for donation consent, and updated procedures in relation to tissue banking. Manage specific programs and / or initiatives such as, LEAN initiatives to assess and improve LNH overall access to clinical tissue and other specific requests for research tissue that may arise. Conducts rounds with Donation Partners and assists with OPO / Recovery Agency development as needed to increase tissue donation and education.
• Account Management : Manages accounts to build and guide key relationships in assigned hospital system and / or recovery agencies, with Executive Leadership Teams (CEO, CNO, CCO, VP etc.), Risk Managers, Quality departments, Nurse Managers (ER, ICU, OR etc.), Chaplains, and / or other administrative offices within the assigned Tissue Recovery Agency or Referral Facility.
• Business Relationships : Develops a broad base of support for LifeNet Healths products and services by maintaining quarterly contact with clinicians, medical examiners, funeral home partners, coroners, recovery agency and hospital decision makers. Works in conjunction with LifeNet Health Bio-Implant Specialists to tie existing and potential distribution opportunities in target hospitals or recovery agency for conversion and / or maintenance of the existing referral process. Collaborates with donation partners such as Organ Procurement Organizations (OPO) and eye banks.
• Continuous Improvement and Reporting : Provides statistical reports fo