Customer Success Area Manager - Premier / Signature - Phoenix, AZ

Premier / Signature Customer Success Area Manager

Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

This position will support a territory covering parts of AZ and includes Phoenix, AZ, Tucson, AZ, and Mesa, AZ.

Summary

The Premier / Signature Customer Success Area Manager is responsible for overseeing customer engagement, retention, and growth for a portfolio of strategic accounts within a designated area or region. This role includes direct supervision of a team of Customer Success Supervisors, providing leadership, coaching, and operational oversight. The Area Sales Manager ensures consistent execution of customer success strategies, alignment with sales goals, and high performance from their team. Reporting to the Customer Success Director, this role serves as a critical link between strategic leadership and frontline execution. Effective January 2026 this will be a Non-MIP FT Sales Management position with an enhanced sales incentive plan.

Key Responsibilities

Team Leadership & Management

• Lead and manage a team of Customer Success Supervisors who oversee frontline staff or customer-facing functions.
• Set clear expectations, KPIs, and performance targets aligned with enterprise account objectives.
• Provide regular coaching, feedback, and development to Supervisors to drive team success.
• Foster a culture of accountability, collaboration, and continuous improvement.

Customer Relationship Oversight

Operational Execution & Alignment

Strategic Support & Reporting

Growth & Expansion

Qualifications

Bachelor's degree required, business, marketing, or related field preferred. Strong people leadership skills with the ability to manage through layers (via Supervisors). Excellent communication, organizational, and conflict-resolution skills. Proficiency in CRM systems (e.g., Salesforce) and customer success tools. Strong analytical and strategic thinking capabilities. Ability to travel as needed to support team and customer engagement.

Employee Type : Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race / color / religion / sex / national origin / veteran / disability / age / sexual orientation / gender identity or any other characteristic protected by law. Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.