Key Account Manager

Job Description

Job Description

Key Account Manager

Location :

Austin, Dallas, Houston, or San Antonio, TX

Compensation :

$85,000–$95,000 annually (DOE) + bonus incentives

Schedule :

Full-time | On-site | Minimal travel required

About Transwest Mobile

Transwest Mobile is a rapidly growing provider of

mobile fleet maintenance and repair solutions

for both heavy-duty and light-duty commercial vehicles. With a strong focus on quality, reliability, and customer service, we partner with some of the nation’s most recognizable fleet operators to keep their equipment running at peak performance. Our team is built on accountability, hustle, and a shared commitment to excellence.

Position Overview

We are seeking a

Key Account Manager

to oversee one of our most valued client partnerships. This individual will play a critical role in ensuring service delivery, tracking account performance, and maintaining exceptional client satisfaction. The ideal candidate is a motivated self-starter who thrives in a fast-paced, goal-oriented environment and takes pride in owning outcomes.

Responsibilities

Serve as the primary point of contact for a key client account, ensuring superior service delivery and operational performance.

Ensures the timely response to work order requests are meeting internal SLAs.

Monitor and report on account metrics, including service quality, turnaround time, and customer satisfaction.

Communicate regularly with clients, technicians, and the operations manager to ensure seamless execution and timely updates.

Identify opportunities to improve efficiency, expand services, and strengthen client relationships.

Support administrative tasks related to billing, job tracking, and reporting.

Partner closely with operations leadership to align account performance with company goals.

Qualifications

3+ years of experience in account management, operations, or service coordination within fleet maintenance, logistics, or related industries.

Strong communication and organizational skills with an ability to manage multiple priorities effectively.

Proven track record of delivering results in a performance-driven environment.

Proficiency with CRM or service management systems preferred.

Ability to lead through influence and maintain positive working relationships with technicians, clients, and leadership teams.

Self-motivated and highly accountable with a hands-on, problem-solving mindset.

Compensation & Benefits

$85,000–$95,000 annual base salary (depending on experience)

Bonus incentives based on performance

3 weeks PTO

Medical, Dental, and Vision Insurance

401(k)

Long-term growth potential with a rapidly expanding organization