Senior PC Support Technician

Job Description

Job Description

Company Description

Since opening our first self-storage facility in 1972, Public Storage has grown to become the largest owner and operator of self-storage facilities in the world. With thousands of locations across the U.S. and Europe, and more than 170 million net rentable square feet of real estate, we're also one of the largest landlords.

We've been recognized as A Great Place to Work by the Great Place to Work Institute. And, our employees have also voted us as having Best Career Growth , ranked us in the Top 5% for Work Culture , and in the Top 10% for Diversity and Inclusion .

We're a member of the S&P 500 and FT Global 500 . Our common and preferred stocks trade on the New York Stock Exchange.

Public Storage is the nation’s leading self-storage provider, recognized for its iconic orange doors and commitment to delivering simple, reliable solutions to millions of customers across the country. We are expanding our creative team to enhance our consistent and engaging visual brand presence.

Job Description

We currently have an opening for  Senior PC Support Technician  based out of Plano, TX.

The  Senior PC Support Technician  will be responsible for the following :

• Taking on a lead role in providing the technical support, ongoing maintenance, and support of future planning needs for the company’s corporate and field desktop environment.
• Provide lead technical support for the company’s corporate headquarters and field offices, comprising of various platforms including Windows 11, Windows 10,  Active Directory,  Office 365, LANs respective to the day-to-day maintenance, design, installation, performance monitoring, fine-tuning, and data communications.
• Diagnose systems and equipment failures and perform corrective actions to resolve any issues.
• Perform preliminary analysis of major systems problems and escalate the problems in accordance with prescribed procedures.
• Respond to and manage the IT Service Desk ticket queue and provide principal support on incident resolution.
• Assist corporate and field users with technical questions and light training.
• Consult with IT teams and various departments to make sure projects are in line with the company’s IT strategies and plans.
• Collaborate with existing vendors to evaluate the new technologies that come available and make recommendations to management on possible improvements using these technologies.
• Installation and maintenance of system updates for OS, software and hardware.
• Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency.

Qualifications

Additional Information

Workplace

Our office is based in Plano, east of I75 near E. Park Blvd, just North of Historic Downtown Plano.

Public Storage is an equal opportunity employer and embraces diversity. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified candidates are encouraged to apply.