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Technical Service Manager

Technical Service Manager

Phibro Animal Health CorpLittle Rock, AR, US
21 hours ago
Job type
  • Full-time
Job description

Technical Service Manager - US Beef

The Technical Service Manager - US Beef is an integral part of our Sales team based out of our US - Teaneck, NJ - Remote site.

Position Details

  • Support the achievement of budgeted corporate and regional sales and gross margin goals.
  • Provide technical service, training and sales support to drive the sales growth of Phibro Animal Health (PAHC) beef product portfolio.
  • Assist in the development, implementation and delivery of sales plans for the beef business in order to contribute to the achievement of company goals.
  • Assist in the development, management and communication of market support research demonstrating the efficacy of products for the beef business.
  • Participate in providing a working environment that fosters a winning attitude through integrity, mutual respect and teamwork.
  • Preferred location : Texas Panhandle, Western Kansas or Central Nebraska

Key Responsibilities

  • Work with sales team to develop and implement customer specific account plans and strategies that actively support the US beef business and geography-specific sales goals and objectives.
  • Support achievement of budgeted sales for Phibro beef product portfolio by creating product awareness and demand.
  • Lead Phibro nutritionist advisory board strategy and plan
  • Build strategic relationships with consulting nutritionists and staff nutritionists at major feedyards and feed manufacturers, veterinarians, and key university researchers.
  • Develop and provide product, marketing and technical training for the sales team and our customers.
  • Provide technical support for customers, key influencers and end users, insuring proper use of products in the US beef portfolio.
  • Participate in preparation of sales support materials for use by the sales team and customers.
  • Participate in design and implementation of research and demonstration trials to support and expand sales of existing products.
  • Actively propose and identify new product needs.
  • Following internal approval processes, actively publish research trial results in the scientific literature, conference proceedings, and industry magazines in order to protect and grow the scientific-foundation and validation of our team, our products, and our brand.
  • Communicate to the sales team and all cross-functional internal colleagues of evolving issues / trends and their potential impact within the beef and relevant agriculture / protein industries by remaining current with industry reports and scientific literature, attending professional meetings, and through direct contact with experts.
  • Keep account managers, business director, and technical team informed of all activities with current and prospective customers, key influencers and end users through active communication and active CRM usage.

    • Key Competencies

  • Collaborative
  • Prioritizing and Organizing Work
  • Supporting Organizational Goals
  • Managing Time
  • Accountable
  • Acting Strategically
  • Adaptable
  • Assessing and Understanding People
  • Attentive Listening
  • Business Acumen
  • Championing Customer Needs
  • Committed
  • Communicating Effectively
  • Creating and Maintaining Networks
  • Critical Thinking
  • Customer Service Orientation
  • Demonstrating Initiative
  • Demonstrating Tenacity and Perseverance
  • Detailed Oriented
  • Displaying Confidence and Composure
  • Displaying Technical Expertise
  • Driving for Results
  • Establishing Relationships
  • Leveraging Opportunities
  • Making Convincing Arguments
  • Making a Strong Impression
  • Problem Solving

    • Skills

  • Ability to maintain a positive attitude and treat each client and coworker with courtesy and respect.
  • Ability to translate client needs into products / services.
  • Able to handle client complaints with calm demeanor and professional attitude.
  • Able to technically assist and understand client needs and provide problem resolution.
  • Develop and maintain relationships with internal and external clients.
  • Extensive client interaction skills.
  • Must have business acumen, energy and drive, positive attitude, client focused, flexible and empathetic.
  • Must have planning skills sufficient for establishing work priorities and meeting client commitments.
  • Must have proven sales skills and previous contact with clients and their operation.
  • Must have sales skills to effectively help the client to overcome obstacles.
  • Strong client satisfaction skills essential.
  • Strong empathic approach to client needs.
  • A motivated self-starter, work well in groups and demonstrate excellent customer service.

    • Education & Experience

  • Advanced degree in ruminant nutrition and / or ruminant physiology, Ph.D., preferable, and will consider DVM with appropriate background and depth of experience.
  • Minimum ten years of industry experience in technical support role with primary expertise in beef cattle nutrition and management. Previous product development experience encouraged.
  • A recognized, positive participant in a team-oriented and performance-driven work environment. Proactively communicates, gives and receives feedback well, accepts responsibility, and celebrates individual and collective achievements of the team.
  • Familiar with the basic principles of beef economics and able to make the appropriate connections between product science and business.
  • Must possess strong written and verbal communication skills and the ability to make professional presentations and proposals to both internal and external audiences.
  • Demonstrated ability to build and maintain strategic customer relationships and have the versatility to handle multiple priorities and work in a self-directed manner.
  • Proven track record of proactively accomplishing assigned goals and objectives.

    • Phibro is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, gender identity, veteran status, marital status or any other characteristics protected by law. Business Unit : Animal Health & Mineral Nutrition Division : Animal Health & Nutrition Department : Sales Location : US - Teaneck, NJ - Remote Work Schedule : Monday - Friday (Standard Work hours)

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