Associate Personal Banker (SAFE) Bilingual (Spanish Required) Hebron Crossing

Associate Personal Banker (SAFE)

Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader

we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed. We believe that a meaningful career is much more than just a job

it's about finding all of the elements to help you thrive, in one place.

Wells Fargo is seeking an Associate Personal Banker (SAFE) for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role you will :

Participate in delivery of exceptional customer experience by building relationships through proactive outreach as well as proposing appropriate products, services, and digital solutions to help customers succeed financially

Assist customers with basic requests related to opening new accounts, completing service requests, and submitting credit applications

Receive direction from managers and exercise judgement within defined policies and procedures

Develop understanding of bank products and services to connect to customers' needs

Interact with customers to demonstrate care and build relationships

Provide appropriate options for bank products and services to customer

Refer customers' financial needs to other bankers and partners as needed

This SAFE position has customer contact and job duties which may include the offering / negotiating of terms and / or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below.

Required Qualifications :

6+ months of interacting with customers experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education

Bilingual speaking and listening proficiency in Spanish / English

Desired Qualifications :

Customer service focus with experience handling complex transactions across multiple systems

Experience proactively engaging with customers through outreach via phone or email

Ability to educate and connect customer to technology and share the value of mobile banking options

Ability to help customers succeed financially by offering introductions to additional team members as appropriate

Experience working with others on a team to meet customer needs

Experience fostering and developing strong customer relationships

Ability to build strong relationships with internal partners

Ability to follow policies, procedures, and regulations

Ability to identify potential fraud / risky accounts and take appropriate action to prevent loss

Ability to interact with integrity and professionalism with customers and team members

Relevant military experience including working with military protocol and instructions, enlisted evaluations, officer / leadership reporting

Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources or military recruiting

Proficient with proactively sourcing, acquiring, building, and maintaining relationships with customers and colleagues

Support customers and employees in resolving or escalating concerns or complaints

Job Expectations :

Ability to work a schedule that may include most Saturdays

Must take and pass required language assessment

Maintains cash drawer, cash handling and balancing and spends time completing service-related tasks as needed

This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date.

This position is not eligible for Visa sponsorship

Posting Location(s) : 4056 Old Denton Rd, CARROLLTON, TX 75007

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.