Interconnection Services Account Manager (Associate - Mid)

Interconnection Services Account Manager

Responsible for management of wholesale end-use (load) and transmission owner (load and tie line) requests / inquiries, Transmission tie-line (TO-TO), and Generation IPPs once interconnected in assigned geographic area, or by specific customer segment (certain Retail customer interconnections taking transmission service through the operating companies) as directed by AEP leadership. This position serves as the primary contact for their respective area, for correspondence to RTO questions / requests as listed in the global email box posted in the Transmission Interconnections Requirements. Responsible for logging, analyzing and resolution recommendations to resolve Interconnection and Local Delivery Service Agreement (ILDSA), TO-TO modifications or questions within established systems, and responding interconnected Generator questions. This position will also be responsible for performance monitoring, including communication with internal transmission and distribution planning, contract organizations, of both affiliate and non-affiliate Distribution distributed resource facilities impacting the transmission system within an assigned region. This position requires a thorough understanding of the Transmission and Distribution electrical system and its components, Terms and Conditions of Service, as well as General Service tariffs as approved by state regulatory commissions.This role will be the Transmission liaison for retail customer solutions, as facilitated and engaged by the AEP Operating Company persons, for customer study agreements with the respective operating company.The Interconnection Services Account Manager will build trusting relationships with internal contacts and provide clear and accurate service reliability and power quality explanations. Additionally, this role will work proactively with internal and external parties to develop and gather information for AEP Transmission operations and staff to support interconnection requests.

Preferred Locations :

New Albany, OH

Tulsa, OK

Corpus Christi, TX

Co-location consideration will be given to candidates possessing desired / preferred qualifications and experience.

Work Designation onsite / in the office every day when not traveling for work

What You'll Do :

Coordinate and facilitate solutions to support emerging strategic initiatives related to process, accounting, ILDSA, tie line, gen IPP interconnections (whether affiliate retail or non-affiliate wholesale served, quality of service, ROW, permits, taxes, siting, complaints, environmental, regulatory, etc.)

Responsible to coordinate Generation IPP requests to interconnect and / or End User load requests to interconnect, and in both cases, manage RTO tariff processes, internally manage both transmission and distribution teams if applicable, and execute various study templates internally and externally coordination of various generation requests, or load studies to the respective entities according to the tariffs.

Serve as the single point of contact for assigned wholesale / transmission / gen IPP interconnections in anticipation of significant regulatory / political / industry changes. Understand electrical units including kW, kWh and kVAR as they relate to billing, capacity, power factor correction etc. Communicate with interconnecting entity on Power Quality and Reliability metrics, engaging company staff and leadership as needed to address issues or questions.

Proactively seek additional revenue and growth opportunities. Evaluate historical delivery point performance and develop actions to address. Coordinate new and modified delivery point or generation energy / capacity requests. Provide necessary information to planners so studies can be completed in a timely and efficient manner for both the transmission and distribution areas, as applicable.

Support all automated solutions to facilitate such requests and align information to their respective assigned region. Support FAC-002 and FAC-001 in assuring we are following our documented processes and storing applicable information in respective document storage systems to aid in future audit support.

As directed by Transmission and Distribution Leadership, contribute in the marketing of new technologies to support growth opportunities.

Educate others on the effective and economical use of electric energy, as well as, industry restructuring and transmission tariffs. Work with Settlements staff to support customer billing inquiries. Collect "needs" feedback throughout the year and share with various internal departments.

Assist Transmission Interconnections in preparing Facility Agreements. Assist the Distribution DER planners where applicable.

What We Seek :

Based on education, experience, interview and internal equity, this opportunity will be filled at either title. For this posting, minimum requirement are stated at the lower grade. Increased expectations are at the higher grade.

Interconnection Services Account Manager (mid-level) (grade 7) : base salary = $86K - $106K

Interconnection Services Account Manager Associate (grade 6) : base salary = $73K - $90K

Education : Bachelor's Degree in Finance, Business, Engineering, Public Policy, Communications, or other related field.

Experience : Experience in Customer Services, Community Relations, Economic & Business Development, or Government Relations preferred but not required.

Other Requirements :

Utility industry related experience preferred. Will need to participate in and support ILDSA defined processes and assure timely processing of requests on Customer side and Company side. Develop a full understanding of AEP / FERC cost allocation rules and apply consistently across Transmission and if applicable Distribution.

Understand the state regulatory retail processes associated with distribution interconnections of affiliate customers vs the non-affiliate distribution entity differences.

Gain a thorough knowledge of meter technologies, their applications, company contacts and proper billing and accounting of meter assets. Will require some travel to meet with customers on a regular basis to maintain relationships.

What You'll Get :

Base Salary : $73K - $106K

In addition to base salary, AEP offers competitive Total Rewards including : discretionary short- / long-term incentives, 401(k), pension, health insurance, vacation, educational assistance, etc.

At AEP, we're more than just an energy company we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!

Compensation Data

Compensation Grade : SP20-006

Compensation Range : $72,380.00-$90,474.50 USD

The Physical Demand Level for this job is : S Sedentary Work : Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time.