Platform Support Engineer

A company is looking for a Platform Support Engineer responsible for providing advanced technical support and troubleshooting complex issues.

Key Responsibilities

Manage and prioritize support tickets according to SLAs, ensuring timely resolution and effective communication with stakeholders

Conduct thorough investigations to identify root causes of technical challenges and collaborate on effective solutions

Provide frontline technical support for platform-related issues reported by customers and internal stakeholders

Required Qualifications

Bachelor's degree in computer science, Information Technology, informatics, or a related field

5+ years of experience in a support team or similar role within a SaaS environment

Experience with ticketing systems and software (e.g., ServiceNow, JIRA, Asana)

Knowledge of and experience working with REST APIs

Experience mentoring team members and colleagues