General Manager

General Manager

Department : Management

Position Type : Full Time

Reporting To : Regional Manager

FLSA Status : Exempt

Company Overview

The world’s first social darts® experience, Flight Club was founded in London in 2015 to usher this once pub‑like pastime into the 21st century. With a focus on craft cocktails and elevated eats, Flight Club fuses premium cuisine and curated cocktails with its signature, technology‑driven social darts® experience to create a truly unique entertainment environment. State of Play Hospitality brought the concept to the U.S. Flight Club continues to surprise and delight with its ability to bring friends together in a unique, upscale social environment. To date, over 7 million people have tried their hand, and over 550 million darts have been thrown.

Position Purpose

The General Manager leads the way in culture and company values, while delivering entertainment unmatched in the market. This position is the leader of the team that is fully responsible and financially accountable for all the departments of the business in its entirety. This individual embraces our standards, systems, welcomes change within a growing company, and leads by example every shift. The General Manager understands business growth and the development of the team with improvement plans and continued training. The position is the liaison between team members, guests, and the support office that brings the venue together as one cohesive unit.

Our Mission

At State of Play, our mission is to create moments of joy and connection through the power of play.

Our Values

We Take the Initiative : Actions speak louder than words. We’re resourceful, proactive and creative. There are no limits to what we can achieve if we reach out, speak up and make it happen.

We’re Thoughtful : We think about the bigger picture. We default to listening and encouraging different views to our own. By being deliberate and considerate, team members will enjoy working with us and we will make better decisions.

We Strive for Excellence : We try to bring the best version of ourselves into work every day. Quality matters. Executing with precision and pace will help both other team members and the business succeed.

We Celebrate the Wins : Let’s enjoy the journey. Life is full of ups and downs so we make time to toast collective and individual successes. Nothing feels better than winning as a team.

Responsibilities

Ensures the restaurant team delivers upon service standards to cultivate the ultimate guest experience

Proactively receive feedback and propose solutions

Proactively forecast sales and labor projections, and hit target financial goals

Create Positive Energy

Manage and oversee entire venue daily operations

Inspire the team to enhance their leadership skills with consistent coaching

Empower the team to lead confidently

Recruiting, hiring and training of all venue staff

Test & Learn

Plan and execute venue local community marketing strategy

Ensures consistent execution of food, beverage, service and hospitality that aligns with company standards, policies, and programs

Own The Problem

Develop and execute strategies to achieve company operational goals

Identify and monitor training and development needs

Oversee each manager’s area of responsibility and maintain deadlines

Requirements & Minimum Qualifications

Must pass a background check prior to being hired

3yrs of General Manager experience in hospitality

3yrs of P&L ownership experience

Competent in MS Office Suite (Outlook, Word, Excel)

Required food, alcohol, and allergen certification maintained throughout employment, additional state qualifications may apply per location

Available to work various shift times and days, including weekends and holidays

Excellent communication skills, both verbally and digitally

Results Oriented and Proactive Leader

Able to stand and / or walk for long periods of time

Ability to lift over 50+ lbs. if necessary

Legally authorized to work in the US

Legal Statement

The Company reserves the right in its absolute discretion to add to your duties or amend this job description at any time. In addition to the above duties, you will carry out such other duties as the Company reasonably directs from time to time.

Equal Opportunity Statement

Flight Club is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to their actual or perceived race, color, religion, sex, sexual orientation, marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law.

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