General Manager Chicago, IL
Description
Fifth Third Arena | Chicago, IL
Where great hospitality meets great hockey ~
For nearly 30 years, One Off Hospitality has been shaping Chicago’s dining scene with iconic restaurants and bars built on creativity, care, and genuine hospitality. Now, we’re bringing that same energy to Fifth Third Arena , home of the Chicago Blackhawks !
The General Manager oversees all food and beverage operations at Fifth Third Arena , the official practice facility of the Chicago Blackhawks . This leadership role manages two signature concepts :
- Rocky’s Bar – a tribute to the late Chairman Rocky Wirtz , and a fan-favorite from the United Center, anchoring the arena’s dining experience with elevated cocktails, curated food offerings, and a warm, welcoming atmosphere that celebrates a life well lived.
- Raise the Cup Café – an all-day destination serving coffee and premium bites , designed to fuel athletes, guests, and staff with quality and care.
The General Manager drives operational excellence, upholds brand standards, and leads a passionate team dedicated to creating memorable guest experiences in every interaction.
REPORTS TO : Director of Operations and CEO
TYPE : Salary / Full-time
FLSA : Exempt
Essential Duties and Responsibilities
Oversee day-to-day operations of Rocky’s Bar and Raise the Cup Café, ensuring exceptional service, quality, and efficiencyLead, train, and develop team members to deliver consistent, high-quality hospitality aligned with One Off Hospitality and Chicago Blackhawks standardsConduct regular leadership and pre-shift meetings to communicate financial goals, service standards, operational priorities, and team updatesOversee payroll edits and labor management to ensure compliance and accuracyMonitor budgets, financial performance, and P&L statements to meet or exceed operational and profitability goalsEnsure all food and beverage service areas are compliant with health, sanitation, and safety regulationsManage vendor relationships, purchasing, and inventory control for both locationsFoster a collaborative relationship between the bar, café, and kitchen teams to ensure seamless coordination and communicationHandle guest inquiries and resolve issues in a professional, solution-oriented mannerOversee facility maintenance and ensure all spaces meet standards for cleanliness, safety, and aesthetic presentationBalance administrative responsibilities with active floor management, maintaining a visible leadership presence during serviceMonitor labor costs, revenue targets, and profitability, identifying opportunities for innovation and improvementUphold and promote the values, mission, and brand identity of One Off Hospitality , Fifth Third Arena , and the Chicago Blackhawks organizationFoster a positive, inclusive, and team-oriented work culture rooted in hospitality, professionalism, and funPartner with arena leadership to support events, special programs, and community activationsServe as an ambassador for Fifth Third Arena’s guest experience, embodying the warmth, integrity, and passion of the Blackhawks brandPerform additional duties as assigned by senior leadershipMinimum Qualifications (Education, Experience, Skills)
Bachelor’s degree in Hospitality Management, Business Administration, or related field preferredMinimum 5 years of management experience in restaurant, bar, or hospitality operationsStrong beverage and culinary knowledge, with experience managing both bar and café-style conceptsIllinois Manager Food Sanitation Certification , Allergen Certification , and BASSET Certification requiredProven leadership ability with experience in training, staff development, and team motivationFinancial literacy, including budgeting, forecasting, and P&L managementExcellent communication, organization, and problem-solving skillsProficiency with POS and scheduling systems (e.g., Toast, 7shifts, or similar)Ability to manage multiple priorities in a fast-paced environment with composure and professionalism.Flexible schedule, including availability on evenings, weekends, and event daysCommitment to maintaining the highest standards of service, cleanliness, and safetyPhysical Demands and Work Environment
Ability to operate and use all equipment necessary to manage bar and café operationsAbility to move or handle items weighing up to 50 poundsAbility to stand or walk for extended periods (8–10 hours per day)Must be able to tolerate potential allergens, including peanuts, dairy, gluten, soy, seafood, and shellfishAbility to work varied shifts based on business and event needsWho We Are :
For almost 30 years, One Off Hospitality has developed and operated some of Chicago’s most beloved places to eat and drink. More importantly, we’re a group of people – chefs, hospitality veterans, managers and creators – who believe in the power of treating our guests like family and our restaurants like home.
Equal Employment Opportunity Statement :
One Off Hospitality provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Join us in leading the next chapter of hospitality excellence at Fifth Third Arena — where every service moment reflects the passion, pride, and spirit of Chicago hockey.
