Fraud Investigator

Fraud Investigator

By emphasizing ONE Park, ONE mission, ONE team, the Fraud Investigator plays a critical role in protecting the credit union from fraud. The Fraud Investigator is responsible for conducting detailed analysis and research to detect and prevent fraud, managing fraud investigations, and mitigating potential losses. This role also involves working closely with other departments, handling fraud remediation, preparing reports, and maintaining up-to-date knowledge of fraud trends and regulatory changes to safeguard the credit union's financial health and its members' security.

Essential Functions & Responsibilities :

• Reviews data from multiple systems and reports to identify account, transactional and identity theft risks.
• Investigatesa any unusual activity and takes corrective action to prevent losses.
• Manages time effectively while working with multiple alerting and reporting systems throughout the day.
• Works closely with Retail staff and other departments to aid in emerging fraud situations.
• Monitors and responds to emails from service partners in the department inbox.
• Researches, investigates and documents fraud claims including but not limited to Deposit, Mobile, Card, ATM / ITM, Online Account Takeover, Shared Branching, ACH, Payments, AML and Lending Fraud.
• Prepares and submits to the Fraud Intelligence and Investigations Manager an analysis of current trends and activities.
• Works with law enforcement as necessary for resolution of cases.
• Regularly speaks with members regarding fraud cases and provides fraud remediation and awareness education.
• Participates as an active member of the SAR committee to determine if filing is required for SAR and Elder Abuse cases.
• Prepares all fraud cases for review by this committee.
• Maintains knowledge of current fraud trends and methods for detecting them and preventing loss to the credit union.
• Maintains knowledge and awareness of all regulations and how they impact fraud analysis and regulatory compliance including BSA, FACTA, OFAC, etc.
• Reports all potential BSA violations and transactions discovered during analysis.
• Performs other job-related duties as assigned.

Performance Measurements :

Knowledge and Skills :

Physical Requirements :

WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the essential duties of this position, the employee is regularly exposed to a general office environment and interaction with customers.

PHYSICAL DEMANDS The physical demands described here are representative of those required to successfully perform the essential functions of this position, but do not necessarily constitute an exhaustive list of all essential functions. To the extent required by any applicable law, reasonable accommodations will be made to enable qualified individuals with disabilities to perform essential functions where this can be done without posing a direct threat to self or others. While performing the essential duties of this position, the employee frequently must sit, stand, and walk short distances. The employee frequently uses hands and fingers to count currency and handle, manipulate, and feel objects, documents, and office tools and equipment. Reads, writes, listens, speaks, and uses personal computers, copiers, telephones, and other office equipment and software throughout the work day. The employee is occasionally required to stoop, bend, squat, and reach overhead with hands and arms. Occasionally pushing and pulling of office furniture and other objects. The employee may occasionally lift and / or move up to 15 pounds and on occasion lift and / or move up to 25 pounds.

Park Community Credit Union is an Equal Opportunity Employer / Veterans / Disabled